Downtown Decatur
Might’ve given a better review if there was better training or management oversight. Scheduling is difficult, as the shop is booked over a week out unless you want to leave your car there all day. I chose to wait and was overall happy with that decision. My car was taken back almost immediately and I was out of there in approximately 1 hour. In general, the employees I interacted with and those I observed were very professional; however, they were also very transactional. A welcome greeting, some small talk or even a smile would have been appreciated and increased overall satisfaction. That being said, I would’ve overlooked all of the above without a second thought if my low tire pressure warning didn’t light up first thing before work the next morning. While seemingly minor, allow me to provide some more context… The night before my appointment, I made a point to check all of my tires for the proper pressure and to recalibrate my vehicle’s warning system. No issues. After driving the 3-4 miles from the tire shop to my home following my appointment, I parked the car until the next morning. As I started my car at 6:45am the following morning to head to work, I was caught off-guard when the red, tire pressure warning system light popped up indicating all four of my tires were flat/dangerously low. Having just recalibrated the warning system, the specifications for my car were fresh in my mind - 32 PSI in the front tires and 38 PSI in the rear tires. I immediately grabbed my manual pressure gauge to confirm the pressures and determine if the warning system was functioning properly. To my surprise, three of my tires were at 30 PSI and the remaining tire was at 29 PSI. Seeming how I only had two new tires installed, this means that not only did the tech not read and comply with the specifications for my vehicle, they deliberately released air from my unserviced tires and thereby caused all four to be significantly under-inflated and borderline dangerous with the rear tires being 8+ PSI low. So, not only did this malfeasance waste my time having to go back and get the tires properly inflated, but if the vehicle wasn’t equipped with a warning system that I heeded so quickly, I could have caused an accident or damaged my new tires. One doesn’t expect a tire shop to inaccurately perform a competency at the core of their own business, especially when it’s an essential step in the service you paid them to perform on your vehicle. It erodes trust and jeopardizes repeat business, especially from first-time clients, like myself.
Hello Bryan, we were not able to find you in our system and we certainly want to address your concerns. Can you please contact us at 404-809-3975 at your convenience?
- Downtown Decatur