5
Downtown Decatur

Cindy and her team are always very helpful!

1
Downtown Decatur

Another horrible experience here today. I was totally misled to believe my defective TPMS was covered by my tire warranty. The TPMS dash light has been on for 14 months now. The problem started immediately upon purchasing the tire in March 2022. They re-calibrated it several times, but never mentioned replacing it, until now, 14 months later, when I brought the car in for air in that tire. They "played" with the TMPS once again and got the dashboard light to go out and said, "If it goes on again, we will replace the TMPS." Once again, no mention of the cost to me or that it was not covered by the tire warranty. No written estimate. Nothing at all. They intentionally mislead you by not disclosing information. So, I had a rude surprise today when I picked up the car and they said "$130." This company has a recurring issue with communication and/or intentionally doesn't tell customers what they need to know to make decisions. Had I known this totally useless and unimportant repair was going to cost me $130, I would NOT have done it. Heck, I've been driving around for 14 months with a faulty TMPS, and it's really not worth fixing. I can easily eyeball my tires and add air as needed. This isn't the first time they've failed to disclose material information that would impact my decision on whether to buy products/services from them.

DJ, we are sorry about this situation. Our operations manager is reaching out to you to provide some solutions tomorrow. Thank you for your feedback.

- Downtown Decatur
5
Memorial Drive

Great job!

Thank you! We appreciate your review and your business. We hope to see you next time!

- Memorial Drive
5
East Cobb BP

Always courteous and always quick.

5
Memorial Drive

Quick and easy to schedule. No hassle service. Quick to make sure customers are happy!

Thank you for the great feedback, Kristina! We certainly do want our customers to be comfortable and happy. Thank you for leaving us a review.

- Memorial Drive
5
Suwanee

Been using them and only them for years! They are thorough, polite, fast, and never try to upsell you services that are not needed or recommended based on mileage.

Matt, thank you for your loyal business! We appreciate the 5-star review and are glad to hear about the fast and professional work you have done with us! We look forward to seeing you next time!

- Suwanee
5
Memorial Drive

The customer service was great. The wait time was not bad either. I will be returning soon. I had two new tires installed

Thank you, Stephanie. We appreciate your feedback and look forward to helping you with your next set of tires when the time comes and any other auto needs!

- Memorial Drive
5
East Cobb BP

This is a good shop to go to for any make of car. Tim was able to take care of my tire rotation in short order for a reasonable price. We have used this shop before and have always had a good experience ! Professional service and I never felt like I was being sold something I did not need.

Thank you, Susan! We are always trying to provide professional work. We appreciate your feedback!

- East Cobb BP
5
Memorial Drive

Tire pro did a great job as usual with the oil change and tire rotation. They also identified and repaired by brakes and made me aware of a leaking battery that I was not aware of. The repairs took some time but I think it will save me money in the long run.

Thanks for taking the time to leave us a review, Phyllis! We appreciate your business and are glad to help!

- Memorial Drive
5
Downtown Decatur

Very professional and experience will go back!

Thank you, Daryl, for taking the time to leave us a review! We look forward to having you back!

- Downtown Decatur