Downtown Decatur
My wife brought her car here for an oil change. I’ve also brought my car here for tires and oil changes before and have had good service in the past. This time however they wouldn’t let my wife make and appointment for the oil change and tire rotation and instead just told her to bring it in the morning and they’d get it done. She dropped her car off around 9am and they told her it would be done by the end of the day. Taking all day for an oil change is already ridiculous but my wife figured it would be done before the end of the day at least. However closing time rolls around and she still hasn’t received an update of any kind about her car. I called the following morning after they opened and they did the oil change then. It’s pretty unacceptable for an oil change to take 24 hours, and if they had told my wife that they couldn’t get it done that day she’d have gone somewhere else without issue. Very disappointed in this experience and it’s unlikely I’ll use neighborhood tire pros again for any service related issues.
Brandon, we’d like a chance to speak with you about your visit, but without a full name or more information on your vehicle, we cannot comment on your situation specifically. Please give us a call so we may work to find a positive resolution at (404) 809-3975. Thank you.
- Downtown Decatur