5
Suwanee

I Had bought four new tires for my travel trailer online, and brought them up to be mounted. They were very professional and got all four tires done in a timely manner

We appreciate you choosing Neighborhood Tire Pros & Auto Service, David! It was a pleasure mounting your new tires and we hope you're pleased with their performance so far. If there's anything more we can do for you, please don't hesitate to call.

- Suwanee
5
Suwanee

Thank you for the thoughtful review, JaBre! We appreciate your support and hope you'll choose to work with our team more in the future.

- Suwanee
5
Suwanee

My Pathfinder was shutting down on me while driving and reflecting SLIP and VDC lights. Brought it over to Tire Pros and they took care of it the same day. Also the service cost was pretty decent. Will be bringing my car back Tire Pros for additional services. Thanks, Joe

Thank you, Joe! We're so glad we could provide you with same-day repair, and even more glad to know you enjoyed working with us. We'll see you next time! Until then, take care.

- Suwanee
2
Suwanee

They were nice, friendly. But they could not fix a basic flat tire, told me it was not repairable when I took it to another shop it was fixed with no problems

Hi Gena. Thank you for providing us with your honest feedback and connecting with our Operations Manager so we could find a positive resolution for you. We appreciate the opportunity to make the situation right and we hope you'll come see us again the next time you need tire repair.

- Suwanee
5
Suwanee

Hi, Jason! Thanks for taking the time to review us. We're honored to have earned your five-star rating and we hope you'll come see us again the next time you need reliable auto service. Until next time, take care!

- Suwanee
5
Suwanee

Update as if 3/15/21: Each time I have been to this shop, I have received excellent customer service and they recently sent me a gift card/coupon towards any service which I used for my recent services! ***** This is my 2nd time visiting this establishment and utilizing their services. Both times I have been completely satisfied with my experiences. They are very knowledgeable and very friendly. Nor only do they educate you on your vehicle and the services they provide, they have signs everywhere explaining things as well. This is a very clean establishment and I came here due to being a DWOC customer and they were one of the many establishments listed under my coverage. I initially was going to go to the Hayes dealership I have gone to for years which is located just as close as this dealership, but at the time I needed some very expensive services done (at the time I didn't know what was wrong with my car, but it was overheating and it turned out there were some serious underlying issues and I had just gotten my new vehicle just a few months ago from US Auto Sales and was stressed and disappointed that i was having issues so soon). Hayes maintenance informed me it wasn't safe to drive until I got whatever issue it was fixed, but they weren't able to service my car until a week out, but in order to book an appointment I would have needed to leave my vehicle there. That was not an option because DWOC was only going to cover a rental for 5 days and depending on the issue, it could have been there longer than that because they were a week out and there was no telling how long they were going to keep the car once they started servicing it. I needed transportation for my children and I. So based on Neighborhood Tire Pros reviews I was confident to have them work on my van. They were very friendly and informative when speaking to them over the phone, when I was checking on their availability. I was able to drop my van off the same day and although I was skeptical about using the key drop box and leaving my van unattended overnight until they open the next day, I went for it. I would definetly do that again if I ever had to. They began working on my vehicle the next day and contacted me every step of the way to keep me up to date about what was going on with my van. I was devastated when they informed me what the issues were considering I just got the car, but they reassured me they had knowledge of the dealership I got my vehicle from as far as customer experience and experience with DWOC customers that this could have happened at anytime and that the dealership more than likely didn't intentionally sell me the vehicle with known issues. I was concerned about the cost and found out that my warranty didn't cover those particular issues and I was concerned. DWOC wasn't working with me at first about trying to help cover the entire the costs of repairs or at least a great portion of it, but they suggested I keep trying to talk to them to see if they may help. They saved me big time! I eventually was able to contact someone at DWOC that offered to pay over half of the repair costs! I thank God for Neighborhood Tire Pros and the person that helped me at DWOC. My overall experience has been more than amazing and they have now gained a new permanent customer! I never knew about this place before and if it wasn't for them being listed as a DWOC provider and their excellent and very accurate reviews, I would have missed out. By the way, they are Repair pal certified and not only do they have the stickers on their facility, but prior to knowing that I saw them listed on USAA website, whom I am a customer with and absolutely love! Danny has helped me both of my visits along with the help of the rest of the maintenance team that I came encounter with. Overall, Danny is super helpful and just all around amazing! FYI, they offer military discount for service members and veterans. Today, they plugged my tire because I had a nail it. Fast and friendly service. If you choose Neighborhood Tire Pros for your service needs you won't regret it!

Thanks for continuing to support our team, Shamika! We can't begin to describe how grateful we are for your patronage and positive feedback. We're looking forward to your next visit already. Until then, take care and drive safely!

- Suwanee
4
Suwanee

As usual everyone was fast and courteous. Very satisfied with service.

We're very happy to hear this, Karen! Thank you for sharing your feedback with us. If there's anything we can do to make your next visit a five-star experience, please let us know.

- Suwanee
5
Suwanee

Thank you for awarding us a five-star rating, Shar! We're glad to know your recent visit was an enjoyable experience.

- Suwanee
5
Suwanee

Highly recommend! I am a repeat customer for many years. We have 3 cars and make sure we go here first for tires, maintenance or repairs. Great team, great service and competitive prices.

We are so grateful for your continued support, Rhonda! We're always happy to work with you and provide all three of your vehicles with quality care. See you next time!

- Suwanee
3
Suwanee

Hi, Teresa. Thank you for providing us with your honest feedback. We aim to make every client's visit a five-star experience, and it appears we fell short for you. When you have time, would you please provide us with additional feedback so we know how to make your next visit a more enjoyable experience? Thank you in advance!

- Suwanee