5
Suwanee

Thanks for the 5-stars, Delia! We appreciate the review and look forward to seeing you again!

- Suwanee
1
Downtown Decatur

6/72023 went in the store about 10:am ask a associate for a price check on a transmission fluid change he ask me how many miles and year 04/ two hundred and something miles his response was we can’t do it on a car that old if we change the fluid the transmission might start slipping so I ask him what am I suppose to do the fluid needs to be change he said make it do what it do don’t change it keep it like that ,I can’t make this up his exact words please make it make sense?

Floyd thank you for the feedback, we are sorry to see that you left unhappy. Unfortunately due to the age high mileage of your vehicle we weren't able to provide this service for you this time, we hope you find what you need.

- Downtown Decatur
3
Downtown Decatur

Terrible communication. Gave a quote over the phone just to have my actual total be 400 dollars more than what i was quoted.

Michael, we are sorry that you felt that this was not clearly communicated. We did communicate the costs for service prior to working on your vehicle. The freon required for your vehicle is the newer version that is more expensive. Unfortunately we would not have known which freon your vehicle used until we saw your vehicle in the shop, we hope you understand.

- Downtown Decatur
5
Downtown Decatur

Friendly and Fast!

We're so glad to hear you were able to get on your way so quickly, JD! We are always happy to help, see you next time!

- Downtown Decatur
2
Downtown Decatur

They were very professional but nothing can really justify the cost. They wanted to charge me over $900 for a job that should cost half that. I ended up finding another place who was able to do it for $328. Even their initial inspection was way more than it should have been.

Scott, thank you for your feedback. We priced you for a premium part that would not fail you in the future, we are not sure what the other company offered you but I would love to talk to you about this if you wanted to call us and discuss (404) 809-3975.

- Downtown Decatur
5
East Cobb BP

I have been a loyal customer at BP Car Care Center for the past 10 years, and I cannot recommend them enough. Every time I come here, I receive excellent service without fail. But the best part about this business is that they genuinely care about their customers. Recently, I had an issue with my car that I needed help with, and Justin and Tim went above and beyond to assist me in resolving it. They didn't have to do that, but it's clear that they truly value their customers and their satisfaction. Without me even having to ask, they went the extra mile to help me out. If you're looking for an honest repair shop that does quality work and truly cares about their customers, then BP Car Care Center is the place to go. Trust me, you won't be disappointed!

Thank you for the incredible review, Geoffrey! We are always happy to see you in the shop and we are glad you choose BP Car Care Center. We look forward to seeing you the next time you need us!

- East Cobb BP
5
Downtown Decatur

Cindy is extremely helpful! She takes very good care of my vehicle needs.

5
Suwanee

I was impressed with the excellent job that was done and the time that it took to finished the work, everyone was professional and treated me with respect. Thank you for a job well done.

5
East Cobb BP

Great and fast service. Been going there for years. They communicate well and are friendly.

5
Downtown Decatur

Monday the check engine light came on my Challenger. I dropped it off Tuesday before closing. Wednesday they diagnosed the issue. Thursday performed repair and I was informed my car was ready Friday. They kept me informed the whole time. Great service highly recommend.

We're so glad to help, Pam! Thank you for leaving us a fantastic review. We hope to help you with your Challenger the next time you need us!

- Downtown Decatur