Suwanee, Decatur & Marietta Auto Repair

Went back for the second time after getting new tires due to a bad shimmy while driving. Still shimmies at 50 mph. Guess I need to go a third time.

The service and customer service was great. The only complaint was the mechanic consistently trying to hit on me when I dropped off and picked up my car. It gave off not only disrespectful, but also creepy vibes.

Friendly people. Very clean and efficient.

I was there for 4 hours to get an oil change

Service was fine. I witnessed employees and customers not socially distancing and not wearing masks. I was there for about 20 minutes trying to figure out how to pay for my service while standing right outside the door because I did not feel safe going inside. I would not come back at this time until they establish safer practices during the Covid epidemic.

I write a review about 4 years ago on this place, have not stopped coming all those years. Had to rewrite a review on Justin and Danny because I brought my truck in there the other day and even after four years of coming here the service is still excellent, the staff is so friendly, great work, competitive prices!!! Never ever take your vehicle anywhere else. I love this place

Very honest, fixed a tire quickly and with a fair price. Very friendly and efficient.

If I was to rate only my experience today, it would have been 1 Star. The extra two stars are for good service I have received at this Neighborhood Tire Pros location before. I made an appointment for my 2017 Honda Civic for 1:00 p.m. and arrived a few minutes before my appointment was set to begin. Additionally, someone called to confirm my appointment earlier in the morning. Upon arrival, I was told there were lots of cars ahead of me and it could be up to 2 hours before I was done. A little annoying since I did make an appointment, but no problem. I brought my laptop and planned to work from there. 2.5 hours go by without an update, so I checked in after seeing my car still parked in the parking lot. Two men behind the counter scrambled looking at every piece of paper, folder, checked their board, etc and I could tell that somehow I’d gotten missed. They assured me I was going to be up next. Finally, 3.5 hours after my appointment began, they call me up to the counter and proceed to inform me that “the problem was a Ford Fusion was on your account and we couldn’t find any Ford Fusion in the lot”. I was truly keeping my cool until that last bit, but it is beyond unacceptable to me that I was kept waiting for presumably an extra 2.5 hours because they couldn’t find my car. First, I was sitting 20 feet from the counter, and they knew I was there, so if they needed clarification, they could easily have asked. Secondly, I both made the appointment for and checked in with my Honda Civic. Lastly, they had my Honda key. Tire seems fine, so the actual mechanical service is not what I’m complaining about. However, I’m quite bothered by the complete lack of customer service I experienced during my visit today, and I will seriously consider returning to this Neighborhood Tire Pros location. Mitch is their saving grace- he has always treated me kindly and was the only reason I got even a shred of service today. While Mitch was on the phone with another customer and I was waiting to check on my car, several service techs walked up into the office and didn’t even glance my way until I’d been standing there for several minutes. Mitch finally stopped one of them and asked them to please take care of me. Thank you, Mitch :)

Quality workmanship and great customer service!!!