1
Memorial Drive

Went in for a oil change and was presented with a bill for over $800 because of a stripped oil pan plug. This place tries to get you for every penny you have. Not the first time l have had this kind of experience with them. But it will be the last.

Edwin, this is the first time we have you as a customer at our location in regards to services. We are sorry to hear that you did not have a great experience at our location. Once a stripped or damaged plug is removed, it cannot go back in, therefore needing a replacement. We apologize for any inconvenience this may have caused you.

- Memorial Drive
4
Downtown Decatur

We have used Neighborhood Tire Pros for years. They have been very good about keeping us up to date by phone when we have to wait on service, and if there are any surprises with an older car they will walk us through our options and get to the best result for our needs. Most days they are reasonably fast with minor service items, or for example an emissions inspection. The location is convenient for us, and if you do need to stick around for an hour or more, it's easy to walk downtown and pass the time while they work.

4
Downtown Decatur

5
Memorial Drive

Work was done quickly and affordably.

Thank you for taking the time to leave us a review, John! We love hearing from our customers!

- Memorial Drive
2
Memorial Drive

Michael assisted me at the service desk when I came to pick my car up. I waited for about 3 minutes while he was on the phone. He put his finger up as an indicator that "he'll be w/me" (AFTER About 3 minutes). He mentioned he was talking to his manager, once he placed him on hold. His greeting was a COLD, "WHAT'S UP"? I wasn't sure if he thought I was his HOMIE. I told him I was here to pick up my car. He recalled speaking to me on the phone. He told me the amount & I paid $1320 CASH. He gave me paperwork & said, "Have a good day". He QUICKLY GOT BACK ON THE PHONE..Didn't say THANK YOU....Didn't ask if I had any questions...Didn't give feedback on warranty, etc. I support 2 other Goodyear shops. The Rep THANKS ME, provides feedback & does not send me on my way without asking if I have questions. I WANTED to ask about two other services that I was told were needed. My thought is that your boss (who was waiting "on hold") would be fine with you adequately addressing the customer rather than QUICKLY dismissing the customer to finish talking to him. Disappointed that I was brushed off. Please work on better customer service, particularly after one has just paid $1,320 CASH. Thank you!

Fran, we are very sorry about your experience at our location. This is absolutely not the way we operate and are addressing this situation with Michael directly. We are also reaching out to you to address this further. We truly apologize and look forward to speaking with you soon.

- Memorial Drive
5
Downtown Decatur

Great service, fair price, no issues.

5
East Cobb BP

Fast, friendly service everytime!

We're glad to know you continue to receive five-star auto service from our team members, David! Thank you for supporting BP Car Care Center Tire Pros and taking the time to share your feedback.

- East Cobb BP
5
Downtown Decatur

Very Professional

We appreciate your support, Johnny Louise! Thank you for choosing Neighborhood Tire Pros & Auto Service and sharing your feedback with us.

- Downtown Decatur
5
Memorial Drive

Showed up as they were closing, in the rain, and they changed my battery with a smile (and super quickly). Awesome service when I really needed it!

Emily, thank you! We appreciate you taking the time to leave us some feedback.

- Memorial Drive
4
Suwanee

Thanks for shopping local, Dahye! We appreciate you!

- Suwanee