Suwanee, Decatur & Marietta Auto Repair

I am disappointed and hurt... I recently came in and spent around $1000 on tires, alignments and balance of my car. While I had my car here I was told that I had a broken front axle that was "leaking grease". It sounded odd to me, as I would notice an axle not working properly. I took my car to another mechanic and told him "I have a broken front axle", well after spending an entire day having torn down my front end and removed the axle and trying to find the same axle in town (it is an upgraded steel axle designed for making tight turns at high speed) which he couldn't find, and also couldn't find a single thing wrong with the axle he removed, he asked me how I knew it was broken and I told him the mechanics at this shop had informed me, he had a few choice words to say and I ended up wasting his time entirely. Needless to say, make sure you get a second opinion when you are told there is something wrong with your vehicle from this place. I won't be returning as a customer here again as I am very disappointed that I was lied to and would've almost ended up shelling out $300+ for the whole thing... Just very disappointed.

Had a great experience at Tire Pros. Made a reservation to get new tires over the weekend for the following Monday. While I never received confirmation, went in Monday morning anyways. Ends up they didn't have my reservation. Despite this, they confirmed that they had the tires in their warehouse and could get them that morning and have me out the door by 1pm. I had planned on dropping it off, so this worked fine. I had hoped for a shuttle home, but it was unavailable that morning. The employee explained the unique situation for that morning and apologized. Walked a couple of miles home, which wasn't too bad. Later, I received a call from the shop around 11am. They completed my tire install early and were letting me know it was good to pick up. I picked up the car later and learned that the amount due was actually lower than what I was quoted online and during my visit that morning! Spoke with Cindy, the manager when I picked up my car and she apologized for the reservation mixup, lack of morning shuttle and was very friendly. For anyone else shopping stores, look how often this business replies to reviews and compare that to other businesses. It just shows that they care. Overall, this was a vastly different experience than I've had with other chain stores where it takes them 4+ hours to rotate and balance my tires and don't care. Neighborhood tire pros were able to fit me in, get the job done sooner than promised and for a lower amount! I can't see myself going anywhere else but here.

Cindy is the best. The staff is great. This location has the best service. They work quickly and are very knowledgeable about what is going on with your car. I’ve wasted money in plenty places. None compare to here.

Honorable, trusting, cost efficient and always courteous and on time. That's the quick recap of my experiences at neighborhood tire pro. For the first time in my adult life owning a car, neighborhood tire pro provided me with a quote to repair my coolant system and came in UNDER QUOTE! They not only fixed the problem but gave me a warranty on the fix and want me to come back in to do another check that everything is good 1 week after repair. Nicki is absolutely amazing and considerate towards my time and my wallet. I also learned from experience that buying tires online is not the cheaper way and that neighborhood tire gets the same or better prices and passes that to the customer. Thank you neighborhood tire and while I hope to not see you soon because that means I need something fixed, I will come directly back!

Been taking care of our cars for years. The manager Cindy is awesome and her entire staff truly provide neighborhood service.

These folks are great! Always very helpful! Reasonable prices and don’t pressure me to make repairs I don’t feel are absolutely necessary.

Great customer service. Staff was very nice and friendly

Way overpriced. I called them to inquire about getting rotors turned. A lot of big name shops won't do this kind of thing by itself, they want to do the whole brake job so they can charge you top dollar. Well, being a shade tree mechanic, I know there are plenty of shops that will happily take on this type of job. So I contact the Decatur location and spoke with Cyndi. Ask her if they turn rotors only, she says, yes, and I ask about how much that runs. She quotes me $109. $109 for taking the rotors from a box, putting them on a machine, and turning it on. If you're not familiar, this isn't much more than a vertical record player. Back to the price, I ask her, are you sure, this is just the rotors, I'll be taking them off the car. She says, "That's what we charge", and then proceeds to tell me they won't be able to get to them until 8 hours later. Now, this is where I just couldn't believe it. This joke of a shop is this busy because of Google and Yelp reviews. There's no reason they should be this highly rated with these prices. I've been doing my own brakes for years, I'm new to this area, and I must say, I'm glad there are places besides this one around town. I called another shop, and they quoted me $15 per rotor. Don't trust these people, call around, get quotes, and find a shop that wants you as a first time customer.