Downtown Decatur
Had a great experience at Tire Pros. Made a reservation to get new tires over the weekend for the following Monday. While I never received confirmation, went in Monday morning anyways. Ends up they didn't have my reservation. Despite this, they confirmed that they had the tires in their warehouse and could get them that morning and have me out the door by 1pm. I had planned on dropping it off, so this worked fine. I had hoped for a shuttle home, but it was unavailable that morning. The employee explained the unique situation for that morning and apologized. Walked a couple of miles home, which wasn't too bad. Later, I received a call from the shop around 11am. They completed my tire install early and were letting me know it was good to pick up. I picked up the car later and learned that the amount due was actually lower than what I was quoted online and during my visit that morning! Spoke with Cindy, the manager when I picked up my car and she apologized for the reservation mixup, lack of morning shuttle and was very friendly. For anyone else shopping stores, look how often this business replies to reviews and compare that to other businesses. It just shows that they care. Overall, this was a vastly different experience than I've had with other chain stores where it takes them 4+ hours to rotate and balance my tires and don't care. Neighborhood tire pros were able to fit me in, get the job done sooner than promised and for a lower amount! I can't see myself going anywhere else but here.