Suwanee
I came in here with my daughter for the first time and this place is only 5 min from my house so I was hoping it was going to be a great experience but it just didn’t sit right with me. I come in and there’s a group gathered behind the desk and it felt like a bother interrupting the conversation. I wasn’t greeted, just straight away asked what I needed. I usually don’t mind bad customer service since everyone has those days but what bothered me the most was these guys behind the desk, offered another child a snack while my kid was just watching. They clearly heard my child wanting a snack as well but they left. She’s over here crying that she wants a snack too. While it isn’t their fault to provide everyone with snacks. They could of at least offered the snacks privately to not make me feel a certain way and especially not my kid. Anyway, there’s plenty of other tire places around but it’s disappointing that the closest one made me and my child feel super uncomfortable. And lastly, it’s not worth getting an emissions test done here. It takes 30 min + and I’m the only car doing it. You’re better off paying the extra 5-10 dollars at a drive up location. Only gave two stars for good location, waiting area, and a plus for kids seating area.
Maria, we apologize that you had a negative experience, and we hope our manager reaching out to you helped remedy the situation. Please consider giving us another chance in the future.
- Suwanee