1
Suwanee

Hi Earl, we're sorry to see your review and would love the opportunity to learn more about your experience. Please reach out to us at 404-809-3975 so we can understand what happened and work toward making it right. We look forward to hearing from you.

- Suwanee
1
Suwanee

Terrible service and serious negligence: I had an extremely concerning experience at this shop. I took my vehicle in for a tire alignment, rotation, and balancing. However, as soon as I left, I noticed they hadn’t performed the tire rotation as promised. A few days later, I started hearing a loud noise coming from the front left wheel. Upon inspection, I found two bolts on the upper control arm completely loose—just two fingers away from coming off. This is not just a sign of unprofessionalism but a serious safety hazard that put my family, myself, and others at risk. I returned to the shop to have the alignment corrected, but the manager simply told me that if I had touched or replaced any parts, the warranty was void. Instead of taking responsibility for their poor workmanship, they tried to convince me that I needed to replace several parts. I personally inspected my vehicle and found that this was not true—the real issue was their failure to properly tighten critical suspension components. This level of carelessness and negligence is unacceptable. A shop that does not correctly verify the torque on crucial suspension parts is not only incompetent but also a real danger to its customers. It seems like their staff lacks the proper training and experience to perform these services safely and correctly.

Juan, we take safety concerns very seriously and appreciate you bringing this to our attention. We want to clarify that during your visit, our team performed an alignment and advised you on the necessary repairs needed to properly complete the service. You opted to make those repairs yourself before returning for the alignment. Two weeks later, when you came back with concerns, we thoroughly reviewed your vehicle and confirmed that we did not perform any work on the parts in question. While we stand by the work we completed, we understand your frustration and would be happy to discuss this further. Please feel free to reach out so we can address any remaining concerns.

- Suwanee
5
Suwanee

Emissions was great little guy cool

Thank you for the 5-star review, Charlie! We're glad to hear your emissions service went smoothly. We appreciate your time and look forward to serving you again soon!

- Suwanee
5
Suwanee

This is a Great place. It's a true One Stop Shop.

5
Suwanee

Staff is very fruendly and willing to help. This is my new go to shop. They do it All . Thank You for being a place to get ALL of my service repairs done.

5
Suwanee

Good service will be back

5
Suwanee

They know me by name when I walk in I like that I feel like Norm from Cheers

5
Suwanee

Very satisfied with the service, everybody did a very professional job.

5
Suwanee

Great service and will keep coming back

5
Suwanee

I’ve used Neighborhood Tires & Pros in Suwanee for quite a few years and am totally satisfied with the workmanship and professionalism. They make sure customers are well informed by sending the vehicle inspection report via text & calling if additional services are recommended. Will continue to use them without hesitation.