Suwanee
Elvis, once again I disappointed in how you handle your service. My son paid over $100 to have his oil system flushed and changed because your company said the oil was black. Yesterday, I had a new battery installed by Bear Valley. They checked my oil and said it was black and low. When I went to discuss this with Justin, rather than offering to change the oil again and monitor it, he was dismissive and offered nothing. I have serviced no less than four vehicles and as many as five at your East Cobb facility going on 20 years. I guess I would’ve thought you would’ve appreciated my patronage more than how I was received yesterday.
We are sorry you had a bad experience at our East Cobb location. We are glad we could come to a resolution regarding the situation. If you have any questions, please give us a call. Thank you.
- Suwanee