Memorial Drive
Brought my car in for a routine tire balance and rotation. But when I hit my car back it's shaking like a leaf. I told them about the issue but they were closing,so I drove for two days until they were open to return my vehicle but upon driving on shaky tires now my wheel alignment is off.. hope they will fix but so much for tire pros. I won't be back. I'll just my car to the dealership...
Wilton, we are deeply sorry to hear you had anything less than a wonderful experience with us. When in shop we informed you that your vehicle needed to replace a tire upon rotation. You said that the location from where the vehicle was purchased was going to replace it. When leaving on Saturday you called us and stated that the vehicle was still vibrating and asked if we were open on Sunday I said no but you could bring it back Monday and we would take a look at it. Upon coming in on Monday we showed you the impact bubble on the tire and told you that no matter what was done it would vibrate. You asked if we could move the 2 best to the front so we did that and then stated that you were headed to get the tire taken care of. You seemed happy when you left and even thanked us for working with you, so we are a little saddened and confused on what caused this unpleasent experience with us. We would be more than happy to hear further details and information on your expereince if you would like to call us. (404) 809-3975
- Memorial Drive