Suwanee, Decatur & Marietta Auto Repair

I bought some tires and had the tires installed by them. I had to leave my vehicle but they were pleasant and fit me in.

All my vehicles are serviced at Tire Pros. The front desk service is great, the repairs are always dependable and the facilities "Tour Quality" clean is second to none. I'm always impressed.

I chose this shop because of the excellent online reviews. I spent $1600 on new tires and other services that needed to be done. I made an appointment and dropped my car off to have the work done. I received a quote to replace four tires and agreed to have the work done. An hour later the manager called me to say they didn’t have all the tires in stock but they could get three on today. They asked me to come back on Monday to get the last tire on. I said that was fine and made arrangements to leave work on Monday to get it done. I waited over two hours for them to put one tire on. When I went to pay, the bill was a lot more than I was quoted as they added extras I didn’t agree to. I was very patient through all this even though it was confusing and time consuming. However the issue that has me really upset is that all four of my rims were damaged. I called the manager back on Tuesday and she asked me to come by so she could take a look. When I showed up, she said they were not responsible, she yelled at me in the parking lot, interrupted me and wouldn’t let me speak. Then she said she had to go and turned around and left. I understand everyone has a bad day and I understand that sometimes mistakes happen. We all need to be flexible but this is completely unacceptable. I chose this business because of the online reviews but I cannot recommend that anyone do business with them. The least the manager could have done was hear me out and follow up. I was not expecting to drop $1600 and be yelled at. If she is not in a good place to do that, at least she could find someone else who can.

I was in & out of there in the blink of an eye customer satisfaction is guaranteed ,well done guys

All of my vehicles are serviced at Decatur Tire Pros. As always the service at the front desk is great, the repair and service is extremely dependable and the "Tour Quality" of the facility is second to none. I continue to be impressed. Thanks for all you provide.

first class … in and out

They got me in right away and I was out in 15 minutes

Service and work performed was excellent and very quick

I came to these people in April 2022 for new tires, I got a warranty and everything. Because I have a disability I don't drive as much as I used to, but I drove my car on 285 yesterday 10/10/20222 and I started experiencing frontend vibration, these people didn't balance my new tires correctly and when I took my vehicle to the them the manager refused to prioritize my vehicle despite my calling the day before to alert them of the problem and having a warranty. He started claiming they where too busy and I'd have to leave my car with them, and the manager couldn't give me a day this week that would be best for them to correct their mistake. It's far too many tire shops in Decatur to be stressed out by a cornball company with fake warranties like this and because I have to take my vehicle to a more competent company to have the problem corrected I will NEVER do business with Neighborhood Tire Pros & Auto Service again EVER!