5
Memorial Drive

Quick service and took time to check air pressures and reset reminder lights

We're happy we could provide you with efficient service, Dean! We're always happy to check any components you have questions or concerns about, so don't hesitate to call us the next time your vehicle needs service. Thanks again for choosing Neighborhood Tire Pros & Auto Service!

- Memorial Drive
1
Memorial Drive

I am very disappointed in the service and the handling of addressing a repair that was needed for our vehicle. The car arrived on Friday, Feb. 25th and sat until Thurs., Mar.1st before a diagnostic was completed on the vehicle. During this time several calls were made to the shop to request for them to contact the warranty company to start a claim in which it did not take place until Fri., March 5th AFTER making a personal appearance. We were informed the diagnostic results determined it was a transmission issue which was incorrect. We were able to also find out that Quest Towing decided to drop this vehicle off at this location instead of the requested location on Clairmont Avenue because "tow companies drop off vehicles where it is convenient" although the requested location was only 9mi away. We decided to get a second opinion from the original shop we requested for the car to be towed to. Before the car was towed I paid $147.15 for a diagnostic that Failed to detect a broken CV Axle. The axle was broken and damaged. The invoice and estimate provided by this shop showed no indication of this key repair to the CV Axle that was needed.

Thank you for taking the time to provide us with your honest feedback, S. We've attempted to contact you and left a message. It is our hope you'll return our call so we can work to find a positive resolution and turn a negative situation into a positive one. Thanks again for bringing this to our attention so we can work to improve our services. We look forward to hearing from you.

- Memorial Drive
5
Downtown Decatur

So happy that we came to this location for a second opinion. The previous shop missed a very important repair to the CV Axle that was needed after they completed their diagnostics. Thankfully the certified techs at this location was able to locate and repair the issue within 24 hrs of having the car in their possession versus having it sit for almost 1.5weeks. Special thank you to Shaun who kept in contact throughout the process and was able to explain in details the issues and repairs that were needed. I highly recommend this location and will return for future repairs.

We appreciate your recommendation, S! Thanks for coming to see us for that second opinion and for giving us the opportunity to repair your axle. If there's anything more we can assist you with, please don't hesitate to reach out.

- Downtown Decatur
5
Downtown Decatur

Neighborhood Tire Pros takes care of you! I love the comprehensive diagnostic report they send over for my vehicle with every visit. Highly recommend!

We're so happy to know you enjoy those reports, Rawls! Thanks for taking the time to share that feedback with us. We really value your support, and we are looking forward to seeing you next time.

- Downtown Decatur
5
Downtown Decatur

Hi, Floyd! Thank you for taking the time to review us. We appreciate your support and look forward to your next visit.

- Downtown Decatur
5
Memorial Drive

Service was excellent no complaints

We're very glad to hear your recent visit was an enjoyable experience, Walter! Thank you for choosing Neighborhood Tire Pros & Auto Service in Avondale.

- Memorial Drive
5
East Cobb BP

This is the best shop in GA for anything wrong with your car. They are honest, hard working and always helpful.

5
East Cobb BP

Justin and the boys did a great job

5
Downtown Decatur

Clarissa is awesome!! She fit me in during a very busy week, found the tires I wanted and got them installed on the same day. If you need tires go to see neighborhood tire pros

Thanks for sharing your compliments with us, Patrick! We will be sure to share your kind words with Drew. Please come see us again the next time your vehicle needs service.

- Downtown Decatur
5
Downtown Decatur

I was in town for just a short time and needed a quick oil change. I got a hot tip when I called that if I showed up early Saturday they could get it done. They did! Shout out to the Gators fan 🐊

We're glad we could get you in and out quickly on Saturday morning, Richard! Thanks for coming to see us for your oil change, and for taking the time to share your feedback with us. We'll see you next time.

- Downtown Decatur