Downtown Decatur
The staff at center are extremely unhelpful and rude. They made no effort to locate by car/tires in the system even when I provided them with the physical system of the card and asked me to get them the email of my purchase. Once I got the email of my purchase of the relevant subscription, they made me talk to the service provider and come up with all the details they wanted rather than contacting thier own backend operations. Very inconvenient and unhelpful.
Mukesh, while we’re sorry to hear about your visit, we also feel the need to offer a short explanation. We asked that you please call the company you originally purchased your tires from so that we could get the necessary information about their warranty. Without this information, we are not able to do our part in claiming it for you. While we apologize that you felt your time in our shop wasn’t helpful, we invite you to please give us a call at (770) 875-8282 with any further questions.
- Downtown Decatur