Suwanee
This has always been my go to place for oil changes, tires, emissions, and car repair. We are a family of 6 vehicles and entrust our cars and trucks here. Today I lost a considerable amount of faith and trust in service I received. I was to come in Saturday morning for a water pump replacement in my van. I didn't have a scheduled appointment but knew I was to be there at least before 11 due to the time I was told that was involved in the 6 hour repair. I got there at 10. At 12:30, we drove by and my car was not moved. My husband went in and was told they could not get to it. I was furious. I had a trip planned the next day involving many hours of travel. I needed to be sure my vehicle was road worthy. The reason I was given for not repairing my vehicle was that another vehicle repair turned into a more complicated issue requiring more time. In my opinion, that should not be my issue. I took my van to Toyota. It was repaired in 4 hours and they washed my van! They also showed me a lug nut missing from my recent tire replacement at NTP. Thank goodness I was able to resolve my water pump issue . I am terribly disappointed in my service at NTP. I feel my years of loyalty and spending my hard earned money was not appreciated .
Lynn, we're sorry to hear about your most recent visit. We have reached out in an attempt to discuss it with you and left an extensive voicemail! At your earliest convenience, please give our Operations Manager, Elvis, a call at 404-809-3975. We will look forward to speaking with you.
- Suwanee