5
Downtown Decatur

Thanks for the five-star rating, D. Mitchell! We really appreciate your feedback.

- Downtown Decatur
4
Downtown Decatur

Hi, Chris! Thank you for the positive rating! We're happy to hear your recent visit was a positive experience. If there is anything we can do to make your appointment a five-star experience, please let us know.

- Downtown Decatur
5
Downtown Decatur

Very busy, but I can see why. Great and timely service. Would definitely go back and recommend highly.

Thank you so much, Lois! Your recommendation means a lot to us, and we're glad to hear you were happy with our efficient automotive services! Thanks for taking the time to share your experience!

- Downtown Decatur
5
Downtown Decatur

Hi, Janet! Thanks for the feedback! We're excited to hear your recent visit was a five-star experience.

- Downtown Decatur
5
Downtown Decatur

Ruben, thanks for the great rating. We're happy to see you had a five-star experience at our shop! We hope to see you next time you need tire or automotive care.

- Downtown Decatur
5
Downtown Decatur

Best place to take my cars. Trustworthy and caring staff

Thank you very much for the kind review. We're very proud of our kind and knowledgeable staff! We look forward to working with you again in the future!

- Downtown Decatur
2
Downtown Decatur

It could have turned out so differently: 1)...if I'd been given a fair quote for rear struts replacement they discovered as "necessary" when removing my tires to put on the new tires I was there to buy. The estimate was much higher than average, and it was insulting, once again, to be treated as a 2nd class customer just because I'm a woman. We have the internet now, and I looked it up. 2)...if they had treated me like a real person and acknowledged what was going on from my point of view, and helped me with options on how to proceed, for example 3)...if they had advised me to get the struts done first, instead of buying new tires, which was the original reason I had booked an appointment. If I'd been given a fare price on the surprise job, if they'd suggested that I get the struts done instead, and if they'd sympathized with my situation instead of insultingly shrugging it off, then I'd still be a future prospect for tire sales. Then I was charged $62 for tire balancing. That $62 was not worth it to you. At it is, I will never go back.

Deborah, thank you for bringing this to our attention. We are very sorry that your recent visit was a negative experience. I am investigating your situation further and will reach out to you tomorrow in order to find a positive solution. You can expect a call tomorrow (2/18/2020) from myself, Elvis V. I am the manager for all Neighborhood Tire Pros & Auto service locations and I'm eager to speak with you about this experience. Thank you and talk to you tomorrow.

- Downtown Decatur
4
Downtown Decatur

Hi, Evelyn! Thank you for leaving us a positive rating. Please let us know if there is anything we can do to make your next visit a five-star experience.

- Downtown Decatur
5
Downtown Decatur

This shop seriously cares about ensuring that customers have a good experience and feel valued. I had a small issue and a manager contacted me promptly, multiple times, and went above and beyond to resolve the matter. I would certainly recommend them.

We care about all of our customers and their experience with us, Zainab! Thank you for allowing us the opportunity to speak with you and make things right. We hope to see you back in the future when you are in need of additional automotive services.

- Downtown Decatur
5
Downtown Decatur

Come back and see us again soon, Hector!

- Downtown Decatur