Suwanee, Decatur & Marietta Auto Repair

7995 reviews
5
Memorial Drive

Hi, Meagan! Thank you for awarding us five stars.

- Memorial Drive
4
Downtown Decatur

Quick and friendly service. The tire repair fee was higher than I expected.

Hi Catherine! Thank you for the positive rating. We're glad to know you had a good experience here at Neighborhood Tire Pros & Auto Service. However, we would like to apologize for the fact that the tire repair fee was unexpectedly high. We will work to provide more accurate quotes in the future. If there's anything else we can do to make your next visit more enjoyable, please let us know. Thanks!

- Downtown Decatur
5
Memorial Drive

The customer service was great Mr. David & Mr. Mitch was very helpful everybody worked together as a team they wasn't all over the place great job to all of the staff members & I will be returning ya'll get the job done Mr. DJ was very helpful & knowledgeable of the new problems that I'm having with my vehicle so I'll will be coming back to the shop because the staffs always get everything straightened out with me this is my second vehicle that I had serviced at this shop & I'll continue to come & I advise everyone else to check them out before you go anywhere else trust me you won't be wasting your time

Thank you, Tony! We're glad to know you had an enjoyable experience and were satisfied with the level of service you received throughout your automotive service visit. We had a great time working with you and look forward to doing it again soon! Thanks for taking the time to review us.

- Memorial Drive
5
East Cobb BP

Thanks for choosing BP Car Care Center Tire Pros for your automotive service needs, Jack! We're glad to know you had a five-star experience.

- East Cobb BP
5
Downtown Decatur

Hi, Melissa! Thank you so much for the five star rating!

- Downtown Decatur
5
Memorial Drive

Thank you for taking the time to leave us another 5-star review, Derrick! We appreciate your support and will look forward to seeing you at Neighborhood Tire Pros & Auto Repair when it's time for your next tire, repair, or maintenance service.

- Memorial Drive
1
Downtown Decatur

I’m being charged a diagnostic fee even though I told the man at desk I wanted new spark plugs. He said bc I gave him symptoms I have to get a diagnostic or they wouldn’t work on my car. I likely won’t be back even though I’ve been comfortable here for at least 4 years. I’ve gotten new tires here, catalytic converter, oil changes, loyal customer. But I’m not going to be cheated out of my money a second time. Even if it isn’t the spark plugs it’s what I want and I told him I would take the risk. Up until now it’s been a 5-star experience

Hi Dino. We're sorry you are frustrated with the results of your recent visit to the shop. We'd be happy to discuss your experience further, and explain exactly why it is we were unable to replace your spark plugs without the diagnostic service. Your satisfaction is important to us, which is why we'd like to make the situation right for you. When you have time, please call the shop and ask for Elvis. We look forward to hearing from you!

- Downtown Decatur
5
East Cobb BP

Thanks for rating us five stars, Jeremiah! We're glad you had a great visit.

- East Cobb BP
5
East Cobb BP

Always get courteous and excellent service with these folks.

5
Downtown Decatur

I posted yesterday and wanted to update my review. I just got off the phone with Elvis. What a great experience! He explained the miscommunication that happened yesterday. He told me to come in anytime to have my light reset. I am super impressed that he/the company reached out to me based on my initial review. It is how business should be done! I tried to update my original post but not clever enough to figure it out. Will keep working on it.

Thank you for letting us improve your experience, Pamela! We are so glad we could correct the issue for you and even happier to know we've renewed your trust in us and we're looking forward to seeing you when you have a chance to stop by for that light reset. If there's anything else we can do for you, don't hesitate to give us a call!

- Downtown Decatur
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