Suwanee, Decatur & Marietta Auto Repair

Friendly! The woman filled me in on the phone, but it was hard to take in all she was saying because her speech was so fast and no pauses between topics/ suggestions. But it’s our place for tires and everyone is nice

Made an appointment at 9am. Didn't get seen until 11:00. They need to hold true to their scheduling.

Excellent customer service! The crew did a full assessment on my daughter’s 2010 Honda Accord to get it College ready. Sandy was most helpful with an explicit breakdown and thorough explanations that wasn’t difficult to understand. They got the car ready for the road efficiently! Would definitely recommend with two thumbs up!

Awesome business. Nikki is the best. Very professional and yet, personable. Great service and prices.

I came in for a couple of tires and an oil change. They were easy to work with, gave me an affordable price and didn’t try to up sell me on lots of other services. I’ll go back.

Six months ago I had four tires I bought on eBay installed here without event. Today my wife’s car had a flat. A big nail in between the treads. I removed it, installed a plug and filled it with fix a flat, but the tire bead had separate from the rim. :( Since they had done a good job I brought it into Decatur tire. It took 5 hours for a gentleman to call and say the leak was in the wall and the tire needed to be replaced. I said the tire had a leak In the tread, which I repaired, it just needed to be resealed. An awkward silence then he doubled down, the leak is in the wall. I asked if this was common and he said tires get flats. I paid $113 dollars for a new tire. I can’t say he punctured the tire, and won’t, but it was awkward. And strange that a second leak appeared when it was being brought to a tire repair shop. I will go elsewhere in the future.

Arranging the appointment was easy. When I arrived it was easy to drop off. The estimate was that mounting my new tires and checking alignment would be done in 1-1.5 hours. However their lift broke on the first elevation of the day, and required getting a technician from the lift company to repair it. (When I say 'lift', I'm talking about the hydraulic lifts that elevate cars so mechanics can work on the underside.) Consequently, when I checked on the car 5 hours later, it was not yet finished. My wife dropped me off anyway, and I waited for a 25 minutes, then checked on my vehicle readiness. It was about done. At that point I asked what had caused the delay, but the desk-front person didn't answer. At that point a manager-type person, Cindy, came out and explained the challenge with their lift breaking. She was straightforward, complete, and apologetic in her explanation. As it turned out, my alignment was good (so didn't need to spend $89 for alignment, Yay). Though perhaps you would think this was not a good experience, I understand when equipment breaks down and requires technicians from elsewhere to fix. Mostly, I appreciate the honesty and adult approach of Cindy in telling me what had happened. So I will happily use them again, and contingent on receiving the same treatment next time, I will be glad to recommend them.

I usually have a very good experience at neighborhood Tire Pros but this one was not as well as previous ones. My appointment was at 10 a.m. and my vehicle was not ready to pick up until the close of business. Drew, who assisted me on this visit, almosy gave me a heart attack and had me thinking that my repairs we're not covered by my warranty. He simply handed my keys to me as if to say I was s*** out of luck. This was not the first time that I came here so I knew that was incorrect. My car was having alternator issues so there was no way that I could drive my car to any other car repair shop. I called my warranty company in tears only to find out that the information given was incorrect. Drew never apologized and was not as polite. I never received updates on the progress of my vehicle and had I not call. The repairs were great as always, but Drew really needs to work on his customer service and people skills because he has NONE!!!