Downtown Decatur
Do not trust auto repairs from this place. I had my engine light come on and they performed a diagnostic, and ended up replacing my crank valve and spark plugs. Not even two weeks after they made the repair, I was on a road trip over Labor day weekend and the engine light came on again. The new shop I took it to said they put in an after market part when they claimed it was a dealer part. I also later found paperwork from when my spark plugs were replaced a year ago. They claimed I needed them done even after supposedly checking the Carfax when they shouldn't need to be replaced after a year. They charged me for a service that didn't need to be done. I went to the shop after all this happened to try to get my money back since the warranty should still apply and recieved horrible customer service and no sympathy after being put in danger and at risk of not making it home during a holiday weekend. I feel like I was scammed from this shop. Beware.
Olivia, we are disappointed to hear about your experience at our shop. Our goal is to provide reliable and trustworthy service to all our customers. We take your concerns seriously and have addressed this issue with our team to prevent any similar incidents in the future. Please reach out to us directly if you'd like to discuss this further.
- Downtown Decatur