2
Downtown Decatur

I had my emissions done at this location yesterday. No one was at the front desk to help but when someone finally came up. There was no greeting, no smile, not welcome or friendly at all. Before my 15 minute visit was over, I made contact with 3 guys and not one said hello until I made initiative to speak first.

Hi Belinda, thank you for taking the time to share your feedback. We’re sorry to hear your visit didn’t feel welcoming, that’s never the experience we want our customers to have. After reviewing what happened with our store manager, it seems there may have been a miscommunication when you arrived, as our team wasn’t aware you were waiting for service until later. That said, we truly appreciate you bringing this to our attention so we can ensure every guest is greeted and assisted promptly moving forward.

- Downtown Decatur
5
Downtown Decatur

Matt and team did an excellent job on my vehicle. Very swift service and affordable! Would highly recommend!

5
Downtown Decatur

Good service 👍

5
Downtown Decatur

4
Downtown Decatur

Good service, sometimes the counter staff seems a little impatient or distracted, but still happy with the overall service and location.

5
Downtown Decatur

Everyone who works here is great, very nice and knowledgeable. I've never had to wait too long for an oil change either. I definitely trust them to take good care of my car.

5
Downtown Decatur

Short wait and clear communication! Great neighborhood spot for my car needs

5
Downtown Decatur

Best place to get your annual emissions test! Easy in and out.

5
Downtown Decatur

Emissions testing was quick and price was in line with others

2
Downtown Decatur

I came in for a standard oil change and afterwards noticed on the invoice that the wrong oil weight (5W-20 instead of 5W-30) was listed. When I called back, the employee initially tried to tell me my car did take 5W-20, even though we’d confirmed 5W-30 at drop-off. The next day another employee eventually confirmed the mistake and replaced the oil at no charge. I’d be cautious going here and double-check your invoice.