Suwanee, Decatur & Marietta Auto Repair

Arranging the appointment was easy. When I arrived it was easy to drop off. The estimate was that mounting my new tires and checking alignment would be done in 1-1.5 hours. However their lift broke on the first elevation of the day, and required getting a technician from the lift company to repair it. (When I say 'lift', I'm talking about the hydraulic lifts that elevate cars so mechanics can work on the underside.) Consequently, when I checked on the car 5 hours later, it was not yet finished. My wife dropped me off anyway, and I waited for a 25 minutes, then checked on my vehicle readiness. It was about done. At that point I asked what had caused the delay, but the desk-front person didn't answer. At that point a manager-type person, Cindy, came out and explained the challenge with their lift breaking. She was straightforward, complete, and apologetic in her explanation. As it turned out, my alignment was good (so didn't need to spend $89 for alignment, Yay). Though perhaps you would think this was not a good experience, I understand when equipment breaks down and requires technicians from elsewhere to fix. Mostly, I appreciate the honesty and adult approach of Cindy in telling me what had happened. So I will happily use them again, and contingent on receiving the same treatment next time, I will be glad to recommend them.

I usually have a very good experience at neighborhood Tire Pros but this one was not as well as previous ones. My appointment was at 10 a.m. and my vehicle was not ready to pick up until the close of business. Drew, who assisted me on this visit, almosy gave me a heart attack and had me thinking that my repairs we're not covered by my warranty. He simply handed my keys to me as if to say I was s*** out of luck. This was not the first time that I came here so I knew that was incorrect. My car was having alternator issues so there was no way that I could drive my car to any other car repair shop. I called my warranty company in tears only to find out that the information given was incorrect. Drew never apologized and was not as polite. I never received updates on the progress of my vehicle and had I not call. The repairs were great as always, but Drew really needs to work on his customer service and people skills because he has NONE!!!

Efficient, friendly, affordable. Staff go out of their way to help and accomade client needs. Have been going for years, they make me feel like part of the family!

Always treated fairly and quickly here, and appreciate that they remember who I am.

Good service.

The only place I take my Benz. They do a superb job and are always reasonable with the prices. Thank you Nikki and Cindy!

Efficient and they try to save unnecessary expenses.