1
Downtown Decatur

I took my dodge Journey in this shop 6 times to get the same problem fixed, (because I have a warranty on the parts) and yet the problem is still there. My truck is still leaking antifreeze. After each time I take it there, they say the problem is fixed…but it’s not. They keep having the same mechanic to fix my truck after I politely asked them to not put him on my car. I spent a lot of money on parts, labor, and wasted time on them just to fiddle around and not do what they were suppose to do. I refuse to take my truck back to this shop just so I can waste more time, money, and missing work just for them to screw up again…So now I have to take my car to the dealership, spend hundreds of more dollars for them to fix what Goodyear was suppose to fix. And I spent $28 on windshield wipers on November 1st, just for the driver side one to fall off as I’m driving in rain heading to Ohio on November 21st. Smh Never going to this shop again. Picture was taken this morning(November 29th) Customer service was cool, I just got ripped off.

Jessica, we are sorry to see your review, we did attempt to call you to work out a resolution for you. If you could please call us back, the number is 404-809-3975.

- Downtown Decatur
1
Downtown Decatur

I took my dodge Journey in this shop 6 times to get the same problem fixed, (because I have a warranty on the parts) and yet the problem is still there. My truck is still leaking antifreeze. After each time I take it there, they say the problem is fixed…but it’s not. They keep having the same mechanic to fix my truck after I politely asked them to not put him on my car. I spent a lot of money on parts, labor, and wasted time on them just to fiddle around and not do what they were suppose to do. I refuse to take my truck back to this shop just so I can waste more time, money, and missing work just for them to screw up again…So now I have to take my car to the dealership, spend hundreds of more dollars for them to fix what Goodyear was suppose to fix. And I spent $28 on windshield wipers on November 1st, just for the driver side one to fall off as I’m driving in rain heading to Ohio on November 21st. Smh Never going to this shop again. Picture was taken this morning(November 29th) Customer service was cool, I just got ripped off. EDIT on 12-13-23: I never received a call from y’all about rectifying the issue. Not one call, voicemail, etc. I know this because I pulled up my call history and phone bill. So, for y’all to respond with that false statement tells me all I need to know about this shop. A bunch of liars. Thanks but no thanks.

Jessica, we are sorry to see your review, we did attempt to call you to work out a resolution for you. If you could please call us back, the number is 404-809-3975.

- Downtown Decatur
5
Downtown Decatur

If I don’t go to my dealership, I come here first. Good customer service.

Thank you for mentioning that you experienced great customer service, Nia! We are always glad to help.

- Downtown Decatur
5
Downtown Decatur

Mitch was the most helpful! I have a warm smooth ride and service was great. Thanks.

Thank you for sharing your experience, Pam! We are always glad to help.

- Downtown Decatur
5
Downtown Decatur

Friendly and quick service!

Thank you for the kind words, Jordan, we are always happy to help! We look forward to seeing you next time.

- Downtown Decatur
5
Downtown Decatur

I am so happy we have Neighborhood Tire Pros in our neighborhood. The staff is friendly, the prices are reasonable and the technicians are honest. Cindy is my go to resource anytime I need work or maintenance on my car. A big shout out to Hunter too!

5
Downtown Decatur

I like this place. They never try to talk me into spending a bunch of extra money and I have never had a problem with the work I have had done. Been going here 7 years.

Thank you for your long-time business, Jessica! We are always glad to see you in the shop and we look forward to helping you the next time you need us.

- Downtown Decatur
5
Downtown Decatur

Timely service, friendly people, fair price, excellent work. Can't ask for more. Thanks.

5
Downtown Decatur

Quick to the point and super convenient location! I don't have to drive all the way to a Honda place when these guys are servicing my car just as well! I never feel like they are trying to nickel and dime me, and that's a great feeling.

5
Downtown Decatur

Thank you for your review, Charles!

- Downtown Decatur