Suwanee, Decatur & Marietta Auto Repair

I came to these people in April 2022 for new tires, I got a warranty and everything. Because I have a disability I don't drive as much as I used to, but I drove my car on 285 yesterday 10/10/20222 and I started experiencing frontend vibration, these people didn't balance my new tires correctly and when I took my vehicle to the them the manager refused to prioritize my vehicle despite my calling the day before to alert them of the problem and having a warranty. He started claiming they where too busy and I'd have to leave my car with them, and the manager couldn't give me a day this week that would be best for them to correct their mistake. It's far too many tire shops in Decatur to be stressed out by a cornball company with fake warranties like this and because I have to take my vehicle to a more competent company to have the problem corrected I will NEVER do business with Neighborhood Tire Pros & Auto Service again EVER!

Had a blowout while traveling through Decatur, GA. Getting a tow from AAA (my car doesn’t have spare) was a nightmare, but once the car was dropped off at Neighborhood, they worked had and fast with a turnaround of less than a half day. Super nice people. Highly recommend

Mitch Michell was very helpful...I had to go to work ...so dropped car off ...was ready when got off.

UPDATE I was contacted by the shop (the day after I posted my review below) and asked if I could bring in my Jeep so they could fix the issues. Before leaving it with them for a few days, a mechanic road with me to see and hear the exact problems I detailed below, which he did. They were able to fix the steering wheel shaking while braking. Turns out it was the rotors, not the brake pads as previously stated. They did not charge me the $145 to fix this, so thank you for that. Unfortunately, the metal clanking/buzzing returned after one day after driving it. I’ll probably take it to the another shop or a dealership. Again, great customer service, as well as successful previous oil changes, but the major work just isn’t hitting for me and my Jeep. DISAPPOINTING MECHANIC WORK I took my Jeep to this shop a few weeks ago because it failed its yearly emissions inspection, no other issues. Goodyear installed a new catalytic converter, oxygen sensors, fuel injection, and I also asked for an oil change, tire rotation, and alignment. With a hefty $2700 bill, I asked if they’d throw in the oil change for free, and they said yes. (So one star is for this, and the second star for friendliness. They are super nice, great phone communication.) When I first turned my car on in their parking lot, I immediately new something was wrong with the idle. The entire car was vibrating when in park, or if I was in drive and fully stopped. I drove it home to see if it would stop, but it didn’t. I brought it right back to the shop. They said they did a test drive and everything was fine, but I told them the idle was set incorrectly. An hour and a half later they had fixed the idle issue. Over the next couple days of driving two other new issues became apparent: a clanking/rattling underneath the car, and steering wheel vibration when braking. So I had to take it back to them again. After another few days at the shop, I went back to pick it up. They said they only way to fix the vibrations when braking was to change the brake pads, even though mine look good at 60%. This confused me because it only started shaking after they serviced it. I said no to the brake pad change since that wasn’t the cause of the problem. They also told me they took the catalytic converter and other parts and reconnected them, which would stop the rattling. However the rattling never stopped completely, and has been overall getting worse the past week and a half. My car is becoming increasing unsafe to drive. The vibrations when braking now shake the entire car, not just the steering wheel. And the rattling is worse every day. I’m dreading taking it back because they weren’t able to fix their mistakes the first two times, but after spending $2700, I don’t have extra money to take it to another shop.

Great

You have a thug on the counter (Corey) who told me to bring my car back to have the alignment corrected. I was first through the door and he was not there so the other counter person took control of my keys. After more than an hour and at least three other cars I saw on the alignment rack I asked for my keys and that's when he butted in with the clerk that messed up my car had the keys cause he had been paid to do the job and he seemed to be threatening. The guy who brought my keys said they could get me on the rack as soon as the tech finished the oil change he was doing. Now that was the last straw $152 waiting for $29 max.

Tire picked up a large bolt while traveling, and brought car in. Tire could not be replaced but Dave was able to order an exact match and my spare was put on. Brought car back in next day when new tire arrived and tire was on in no time. Great service, friendly and professional staff. Lots of magazines to look at while waiting.

Quick, didn’t screw around, experienced