Memorial Drive
I had a good experience with Goodyear after my car unexpectedly broke down and completely shut off. My vehicle is older, but I hadn’t been having any problems with it, so the situation was stressful. From the moment it was towed in, the team was professional, friendly, and courteous. They kept me informed throughout the entire process and contacted me within a day to explain exactly what was going on with my car. I really appreciated the communication and transparency. Mitch, who I believe is the assistant manager or general manager, did an excellent job of reaching out and making sure I was updated. His professionalism and customer service made a difficult situation much easier. While I’m not an expert on auto repair pricing, I never felt like I was being taken advantage of, and that gave me a lot of confidence in their recommendations. Overall, I was very pleased with the service I received and would definitely return to this location in the future.
Dear Veronica, thank you for sharing your experience! We're delighted to hear about the positive encounter you had with our team during a stressful situation. We understand how important communication and transparency are, so it's great that you felt well-informed about your car and the repair process. We'll make sure to pass along your kind words to Mitch too. Whenever you need us, we'll be here to provide top-notch service. Thank you for choosing Goodyear - we look forward to seeing you again!
- Memorial Drive