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5
Downtown Decatur

Miguel, thank you for your review. We are happy that we could provide you with a 5-star experience!

- Downtown Decatur
3
Downtown Decatur

We bought 2 sets of tires from here about a year ago. We paid for the full warranty/insurance to protect us should we have a flat that can’t get repaired. As luck would have it, we got a flat the other day. We didn’t have an appointment but called before coming and we’re told that we could be worked in. That was a relief but we’re we told we’d have to leave the car with them and they couldn’t guarantee a finish time. Apparently the area of a tire that can be repaired has shrunk quite a bit over the years and of course our puncture was in the “side wall” and so a replacement would be needed. Insurance covers this but it ended up costing $85 to do this with full coverage ($30 for insurance on the replacement, $22 to install it, taxes and then disposal fees) there sure a lot of hidden costs in this “insurance” and doesn’t feel great to think you’re covered and then get this sort of bill. I wish I had a clue going into it and wish the staff would have given me an explanation either at the time of sale, or as I was going through my first claim with them. I was expecting to get a call at some point from them throughout the day. I sort of forgot about it and Googled their hours to make sure I’d have time to get the car and have it for the day after at least. They close at 5 and I called at 4:40 to see if they had a status report. I was told that my car was about to be finished and that I needed to get there to pick it up. I wish someone over there were more proactive in assisting with the process. I very much felt like an after though and a burden to them. Thus my 3 star review.

Justin, we are deeply sorry to hear you had anything less than a wonderful experience with us. We would like an opportunity to hear more details on your situation. Please reach out to us at (404) 377-5069.

- Downtown Decatur
5
Downtown Decatur

Thanks for coming to see us again, Marcus! We're pleased to know you continue to receive five star service during your visits.

- Downtown Decatur
3
Downtown Decatur

I’ve generally had a great experience here. The one gap - especially these days - is their waiting area situation. They play the TV extremely loud and keep it on old sitcoms, Nancy Grace or opinionated news stations - left or right - and they won’t mute it when asked. This definitely affects the customer service experience. Otherwise - really like the service and the manager and the communication - but a waiting area that’s difficult to remain in, work in, concentrate in, makes it hard.

We appreciate your feedback, Michael! If there is something, we could have done differently to make it a 5-star experience, please give us a call. Thanks again and we hope we are able to help you again!

- Downtown Decatur
5
Downtown Decatur

Love this place. They've taken great care of me, order the tires I need ahead of time, and communicate well over phone/text.

Derek, thank you for the 5-star review! We are pleased to hear that we have earned your trust and we are always happy to help in any way we can! See you next time you need help with your vehicle!

- Downtown Decatur
5
Downtown Decatur

Carla, thank you so much for the 5-star review and for putting your trust in us! See you next time!

- Downtown Decatur
5
Downtown Decatur

Got an oil change quickly and inexpensively (about $40).

Thank you for the review and kind words, Sarah. We are pleased to hear that you had such a great all-around experience with us! See you next time!

- Downtown Decatur
5
Downtown Decatur

Wonderful staff communicated concerns and reviewed quote with no hidden fees.

Thank you, Stephanie! We appreciate your 5-star review and your business!

- Downtown Decatur
5
Downtown Decatur

Clarissa and the entire staff are phenomenal!! She was very helpful with suggestions with the tire selection for my truck. Highly recommend this place!!

Thank you for your review and feedback on our helpful staff. We are happy that we could provide you with a 5-star experience!

- Downtown Decatur
5
Downtown Decatur

Cindy and her entire staff at the Decatur location on Clairmount are phenomenal! The are Sooo nice and friendly. And my car was serviced in a timely manner.

Thank you for the great review, Shunta! We're always happy to help to make sure our customers leave satisfied and get back on the road in a timely manner. We will be sure to pass along the kind words to Cindy and the rest of the team. We'll see you next time!

- Downtown Decatur