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5
East Cobb BP

My son goes in for his first oil change (in his life) in his new car and forgets to present the $8.00 coupon. So he comes back later to ask for the credit and they said no. I guess it's his bad luck. But he has been advised not to go back. Try Honest Car Care where if you forget your coupon, they still trust you enough to honor it. After consideration, BP saw the errors of it's ways and went above and beyond to make it right. They gave my son a credit for the entire oil change. While I think a full refund was unnecessary, they did what they felt was the right thing to do. They were responsive and my son says 'thank you'.

1
Memorial Drive

5/14/2014: They changed the oil in my car and added too many quarts, thus leading to a leak in the engine 6/3/2014: Still leaking oil. My car has never, ever had an oil leak before I brought it here. I took the car in to their shop at their request after they read my review. After putting my car on the lift, they claim the leak is not their doing. Okay, in 6 years it's never had an oil leak, but immediately after I have you change the oil I have a leak. It must be magic. July 2014: (This update was posted to Yelp, which was taken down by Yelp admins stating my review contained no new firsthand experience. I posted this review update after David, the owner of Avondale Tire & Service) asked me to take down my previous review since they didn't damage my car.) So, I took the car in at David's request and they claimed the oil pan gasket is leaking, which, "Has nothing to do with the work performed." They said it would cost $343 to fix. I didn't trust them, so I took it to My Favorite Mechanic, who has done fantastic work for me in the past. I was told the front crankshaft seal was leaking on the car. I asked if overfilling the oil could cause this problem and was told it could definitely cause this, since it was an older car. Thank you so much Avondale Tire & Service for causing $1200 worth of damage to my car. I know you won't help. I know you're not going to fix this. You have claimed several times you "really looked at the car" and you guys didn't cause any problems. You did.

5
Suwanee

Fast service and friendly help. Thank you

4
Suwanee

Good job so far

5
Suwanee

Great service! They went over and beyond what was asked and I couldn't be happier with the customer service they provided. I will be back again!

4
Suwanee

No complaints from me - these guys have been taking good care of me for 5 years now. Not the cheapest place around, but always dependable and honest when it comes to what's needed and what's a "nice to have".

5
Suwanee

Recently had my radiator changed and they did a fantastic job even price matched my regular mechanic that's 15 miles away so saved me a longer trip.

5
Suwanee

Last week I brought my 2011 GMC Acadia in to have a wheel alignment done. I had just picked my vehicle up from the service department of a certain Chevrolet dealership in Buford. The dealership had just replaced the steering rack and pinion. They highly recommended me purchasing a $100 wheel alignment in addition even though I told them setting the toe is part of the job and should not be billed separate. They claimed they did not perform that necessary task, so I said I would take it somewhere else. Enter Neighborhood Tire Pros; Not only did the managers, Kyle and Jason treat me courteously and patiently, they matched the best price in town. Even better, is that they examined my vehicle immediately and showed that the dealership had already done the work which they billed to the warranty company and was now trying to get me to pay for so that they could charge double. I was in and out in less than 20 minutes. Kyle and Jason have earned my loyalty as a customer indefinitely due to their integrity, professionalism, and courtesy!

2
Downtown Decatur

Decatur Tire & Services LLC, gained me as a customer and lost me as one in the same day. I specifically asked for my vehicle to get an oil change and spark plug replacement. 2 hours later, my car is ready. As I go to pay the bill, I noticed it looked kinda low for the services I asked for. I asked the customer rep did they replace my spark plugs, he told me no, they only changed the oil. He didn't apologize for for the mechanics forgetting to change my spark plugs or offer to take my vehicle back into the shop to finish the services I asked for. So I basically waited 2 hours for an oil change. That is poor business and I will not be back.

5
East Cobb BP

Great service and quick as well. Been here three times and they have always serviced my cars quickly and at a reasonable cost.