Suwanee, Decatur & Marietta Auto Repair

I have never had such amazing service as Cindy and her team provided. They are fast, efficient and above all they really value their customers time. My vehicle wasn't ready at the time Cindy had said due to an issue that occurred while fixing it and she went above and beyond and organized a rental car for me so I could get yo a very important meeting. Working with her was amazing!

The employees at the shop were nice; however, I spent much longer than necessary having tires mounted and aligned on my mother's car. I came as a walk-in the week before, but understandably so during the holidays, the wait time was 2 hours. Thus, I booked an appointment for noon the following week, to prevent having to wait so long. While I was on time for my appointment, it took almost an hour and a half before my mother's car was attended to. And with the expected 1-1.5 hours for mounting and aligning the tires, I was forced to shift some of my plans for the afternoon. I have a personal mechanic I usually go to, but my mother purchased the tires through her job. Therefore, this was my first experience at this shop. As stated before, the employees were nice. However, if appointments are treated just like walk-ins, I'm not sure I can see myself coming again.

Nicole Crisp has excellent customer service! She told me what was wrong with my tires and also SHOWED me what was wrong with them and I really appreciate that. I recommended all my friends to this location ( Good Year on Clairemont Ave in Decatur). I definitely will be back to see her. Thank you Ms.Nicole.

I am disappointed and hurt... I recently came in and spent around $1000 on tires, alignments and balance of my car. While I had my car here I was told that I had a broken front axle that was "leaking grease". It sounded odd to me, as I would notice an axle not working properly. I took my car to another mechanic and told him "I have a broken front axle", well after spending an entire day having torn down my front end and removed the axle and trying to find the same axle in town (it is an upgraded steel axle designed for making tight turns at high speed) which he couldn't find, and also couldn't find a single thing wrong with the axle he removed, he asked me how I knew it was broken and I told him the mechanics at this shop had informed me, he had a few choice words to say and I ended up wasting his time entirely. Needless to say, make sure you get a second opinion when you are told there is something wrong with your vehicle from this place. I won't be returning as a customer here again as I am very disappointed that I was lied to and would've almost ended up shelling out $300+ for the whole thing... Just very disappointed.

Had a great experience at Tire Pros. Made a reservation to get new tires over the weekend for the following Monday. While I never received confirmation, went in Monday morning anyways. Ends up they didn't have my reservation. Despite this, they confirmed that they had the tires in their warehouse and could get them that morning and have me out the door by 1pm. I had planned on dropping it off, so this worked fine. I had hoped for a shuttle home, but it was unavailable that morning. The employee explained the unique situation for that morning and apologized. Walked a couple of miles home, which wasn't too bad. Later, I received a call from the shop around 11am. They completed my tire install early and were letting me know it was good to pick up. I picked up the car later and learned that the amount due was actually lower than what I was quoted online and during my visit that morning! Spoke with Cindy, the manager when I picked up my car and she apologized for the reservation mixup, lack of morning shuttle and was very friendly. For anyone else shopping stores, look how often this business replies to reviews and compare that to other businesses. It just shows that they care. Overall, this was a vastly different experience than I've had with other chain stores where it takes them 4+ hours to rotate and balance my tires and don't care. Neighborhood tire pros were able to fit me in, get the job done sooner than promised and for a lower amount! I can't see myself going anywhere else but here.

Cindy is the best. The staff is great. This location has the best service. They work quickly and are very knowledgeable about what is going on with your car. I’ve wasted money in plenty places. None compare to here.

Honorable, trusting, cost efficient and always courteous and on time. That's the quick recap of my experiences at neighborhood tire pro. For the first time in my adult life owning a car, neighborhood tire pro provided me with a quote to repair my coolant system and came in UNDER QUOTE! They not only fixed the problem but gave me a warranty on the fix and want me to come back in to do another check that everything is good 1 week after repair. Nicki is absolutely amazing and considerate towards my time and my wallet. I also learned from experience that buying tires online is not the cheaper way and that neighborhood tire gets the same or better prices and passes that to the customer. Thank you neighborhood tire and while I hope to not see you soon because that means I need something fixed, I will come directly back!

Been taking care of our cars for years. The manager Cindy is awesome and her entire staff truly provide neighborhood service.