Suwanee, Decatur & Marietta Auto Repair

I have used this service station many a time for routine oil changes. Today, my new Honda Fit was making a terrible clacking noise as I was driving down 400S, commuting home from work at around 430. Had visions of having to rent a car because there'd be some terrible problem. Called ahead of time to let the guys know I was coming. I even stopped on the way home to see if there was anything dragging underneath the car and couldn't see a thing. As soon as I walked into the store and described the problem, one of the service men immediately identified the problem, which was that the oil pan had become unsecured. He put it up on the lift, replaced the screws, checked the pan, all within about 15 minutes. They didn't even charge me for this service. I can't remember the name of the guy that helped me but he was very friendly and had beautiful blue eyes. Anyway, after being freaked out about there being something terribly wrong with my car and driving home 56 miles from Dawsonville, listening to that intermittent clanging, it sure was nice to have the problem fixed so efficiently and with such friendly and professional service.

I can always count on these guys to do a great job on my Honda Civic. Prices are fair, repair times are short (so far always within 1 day) and I never feel like someone is trying to push something on me that isn't necessary. Glad they are in the neighborhood!

Last week I brought my 2011 GMC Acadia in to have a wheel alignment done. I had just picked my vehicle up from the service department of a certain Chevrolet dealership in Buford. The dealership had just replaced the steering rack and pinion. They highly recommended me purchasing a $100 wheel alignment in addition even though I told them setting the toe is part of the job and should not be billed separate. They claimed they did not perform that necessary task, so I said I would take it somewhere else. Enter Neighborhood Tire Pros; Not only did the managers, Kyle and Jason treat me courteously and patiently, they matched the best price in town. Even better, is that they examined my vehicle immediately and showed that the dealership had already done the work which they billed to the warranty company and was now trying to get me to pay for so that they could charge double. I was in and out in less than 20 minutes. Kyle and Jason have earned my loyalty as a customer indefinitely due to their integrity, professionalism, and courtesy!

Fast service and friendly help. Thank you

My son goes in for his first oil change (in his life) in his new car and forgets to present the $8.00 coupon. So he comes back later to ask for the credit and they said no. I guess it's his bad luck. But he has been advised not to go back. Try Honest Car Care where if you forget your coupon, they still trust you enough to honor it. After consideration, BP saw the errors of it's ways and went above and beyond to make it right. They gave my son a credit for the entire oil change. While I think a full refund was unnecessary, they did what they felt was the right thing to do. They were responsive and my son says 'thank you'.

Good job so far

If you need a simple diagnostic DO NOT! take your car here! These people will rob you. I was charged $89 for them to simply look at my car and tell me what is wrong with it. It would have cost more but since I am an AAA member I was given a "discount". My car would not crank so I had to get it towed which is the only reason I let my car be serviced by these crooks instead of having to have it towed again to another location and shop. There are places that will do this service for a lot cheaper and with better quality I'm sure. This is my 1st car and 1st experience of this kind. I blame myself as well for not knowing better, but now I do so lesson learned. I will never do business with these people again, nor would I ever recommend them to someone unless I really and sincerely hated that person.

Great service, honest. I have used these guys for almost 20 years. I feel like they tell the truth when something needs to be done and when something does not. They are respectful of my time as well. Will continue to use them and refer.

Great and timely service along with very nice customer service. I will definitely return!