5
East Cobb BP

We have 5 cars in the family. Needless to say, we have a lot of services needing to be done for the upkeep of the cars. BP is always on the mark as to what the car needs for both upkeep and repairs. They truly bend over backwards in every area of customer service (professional, rides to and from your home, courteous, and efficient.) they do everything they can to get your car serviced and back to you in the least amount of time possible. Additionally, they do exactly what they say they are going to do which is assess the car, call you right away to discuss what is needed, getting permission to go ahead with the service or repair. I have never had a situation where the cost is differ than anything we discussed.

5
East Cobb BP

Great experience here! Had me in and out of there in less than 10min, they put air in my tires, oil change, complimentary vacuum, filled up my washer fluid and shined my dull head lights! Now that's great service!!

5
East Cobb BP

USE THEM REGULARLY. OIL CHANGES AND ALL MATINENCE THEY STAND BEHIND THERE WORK AND ALWAYS DO WHAT THEY SAY THEY ARE GOING TO DO.

5
East Cobb BP

Wonderful staff! They always take great care of our cars and always explain everything going on very clearly. We've been coming here for 10 years and we're never leaving!

5
East Cobb BP

I absolutely love this place. I've been coming here for the past six years and only trust them with working on my vehicles. From working on my Dodge Neon, my Jeep Cherokee and my Audi, they always make sure that its right. As a woman its difficult to trust car people with up-charging and I'm always comfortable with them here. If there is any place that I would let work on my car, its here, no questions asked.

1
Suwanee

The frustration I have with the costumer service at this place coupled with the lack of education on the employees part is indescribable. Yesterday I went here to get am emissions test for my second car which hasn't been driven in a while(about 4 months) and had some work done to it. When I showed up and checked in to have my car tested I was a little annoyed. Seeing 3 employees hanging out in their computer room, chatting away (which is completely visible from the waiting area) as I wait 30 min for an emissions test. Now clearly this isn't my first rodeo, I've never waited 30min for an emissions test! Especially while 3 capable employees laugh away as if no work is needing to be done. Anywho, the test came back and I failed. I was shocked to say the least but my dad explained it was the lack of the car being driven after the battery was disconnected. The employees agreed. This is when the emissions tech tells us if we drive the car 50-100miles then it should pass. Since I have a busy schedule and 4 other things to do, having no other choice but to cancel plans and drive my car to put miles on it I decide to go on a 100 mile drive since this had to be done today. Before leaving the shop as I pay I ask Kyle, the store manager, if I need anything else when I come back later. He tells me abruptly and rude he can't help me I need to go to my tag office and deal with them. I wasn't even asking him to do anything for me, yet he was combative and quick to offer his advice (over and over I might add) that only my tag office could help me. Help me figure out if I need anything else when I come back..hmmmm, I thought. As I was leaving Kyle informed me and my family all retests are free within 30 days. So I left and I drove. I drove 50 miles one way and 50 miles back. Went right back to the shop and had my car retested. Kyle greeted us as we walked back in, acting like he's never seen us before (not 3 hours earlier) and when handing him the old paperwork reminded him that the retest was free. His response was " always within 30 days. We're here to serve you". Making me think my first impression was wrong of him. When they came back and told me it failed again I posed the question why. I had driven it just as was directed to us from their employee infront of their faces. When I asked why the employee helping us said I needed to drove the car 200 miles! I asked why it was told to us earlier that it was only 50-100. The employee seemed shocked as if he wasnt there when we were misinformed earlier. He was right there!feelings robbed of my day, all of my plans and my patience when he apologized I said it was fine just be sure his staff is all on the same page for the future. He walked away AS I WAS TALKING TO HIM! Before leaving to ensure the next test was free as it had been told to us from the manager Kyle, we were informed that only the first retest was free. When I told the employee that someone else had given us yet again misinformation he disregarded who told me because "it couldn't possibly be kyle". It was!! I walked out. My mom stayed and delt with them. They offered to give one more free retest, but I won't be taking it. It's not about the measly 14$ it's about how we were treated. I'll gladly pay 30$ for an emissions at the place in downtown Lawrenceville like I did last year instead of going back to them. Kyle is a lier, their staff uneducated, there is no costumer service and their employees accuse you of lieing. There were 4 of us who heard Kyle say the same thing! I'll be calling corperate. DO NOT GO HERE!!

5
Suwanee

We have been going to this location since we moved here from out of state. In the past three years I have been very happy with their service and their performance. They aren't perfect but they haven't tried to sell me stuff I don't need and they have always stood behind their work. Their customer service has been excellent and I highly recommend them.

5
Suwanee

Excellent Service and very friendly personnel. Fast and expedient work at fair price. They will be my go to for automobile repairs. My wife and I actually had the mechanic (Jason) deliver our keys to near by restaurant once repairs were finished. They even put my spare tire back in place at no charge. Great bunch of guys. I highly recommend their work. And a special thanks to the Manager Kyle Tangel for having such a conscientious team that is customer oriented.

5
East Cobb BP

Awesome staff that never tries to sell me stuff I don't need. They're great at telling u what u are probably going to need to fix in the future and recommending what to do first. Always a good experience and super fair prices. I usually deal with Elvis or Justin would DEFINATELY recommend this shop especially to us ladies since I have never had an issue with them recommending extra work or higher prices to me my mom or my sister

5
Downtown Decatur

I have been using Decatur Goodyear and Tire, or Neighborhood Tire Pros for years. They are always top notch. Cindy and her team are excellent, professional, and fast. My latest experience is no different. I'd rate them higher if I could. I highly recommend them.

Your continued support means the world to us, Johnna! Thank you for coming to see us again and taking the time to recommend our service to others. We're looking forward to seeing you next time!

- Downtown Decatur