Downtown Decatur
10/26/21, a Tuesday AM. The mechanic was very patient, kind, and ultimately resolved the problem. The mechanic was good. Everything else about the experience was poor, including the customer service inside, the 3 hour wait before even looking at the car, and the additional 2.5 hours to change the sensor. This is after calling ahead the day before, showing up at open (7:30 am), and giving them a printout from a sister shop in the chain showing the exact issue that the other shop didn't have the part to replace. The long waits and poor service at the counter are not new (I waited 2 hours on an oil change there once) and I may have to break my 10 years coming to this shop and find somewhere new. It was better under the old guy, but that was years ago. EDIT: emailed a full accounting of my experience to Elvis at his request. The next day, Cindy texted me and claimed I haven't been there in over a year. I texted her back with a screen grab of the survey they sent me two days earlier about my service visit three days earlier, which was from the same number as her text claiming it had been over a year. On Oct 30 Elvis emailed me and said he was retraining people on customer service, and promised to call me to work out a credit on my last billed service. As of 11/9/21, he has not called me or emailed me again. EDIT: On 11/10/21 Elvis emailed me saying he would process a credit. On 11/22/21 I received that credit to my GY account (a credit of $50 against the $110 service). I appreciate the gesture. I'll give the shop another chance and let y'all know.
Steven, I did send you an email on Saturday Oct 30th at 2:41 pm. Once you've had the opportunity to review it, please contact me. -Elvis
- Downtown Decatur