Downtown Decatur
Terrible! Absolutely terrible. Do not go to these people! Cindy is the store manager and she makes excuses for poor quality work and tries to charge for additional services. I took my car in May 2023 and paid over 2k for a new brake system. 6 months later I had to take the car back and was told we can't hear anything because its raining. they then told me I had heat spots and they would repair. 3 days later the noises were back. I have one car and cannot afford to have my car in the shop for multiple days consistently. I went by yesterday and ask in regards to my warranty. I was told that i was covered and to bring the car today. I dropped the car off and called to check a few hours later. Now I am being told I an no longer under warranty and once again its heat spots but the issue was never fixed!!!! And just to clarify. I actually went into the shop on 6/4/24 and spoke with someone that checked the computer and told me my car was still under warranty but was then told on 6/5/24 after I left my car for 3 hours by Cindy that my car wasn't covered. So no assumptions were made by anyone; if they looked in the computer and told me I was under warranty. Lies were just told and I spoke with Cindy on today 6/5/24 and explained but she was just rude and told me that even if i called corporate they couldn't adjust my warranty. The whole issue is not the warranty; its the terrible half done repairs that keep requiring me to return.
Valerie, we did our due diligence with pictures and explaining what caused the heat spots on your brakes. Our warranty is 24 months or 24,000 miles from the original service date which was May 2023. Over the phone, our technicians assumed you had not driven over 25,000 miles and made you aware your vehicle would not be under warranty once your car was in the shop. If you'd like to discuss this situation more in-depth please give us a call 404-809-3975.
- Downtown Decatur