1
Downtown Decatur

Being new to this area, I had no idea where to get my vehicle serviced. I scheduled an appointment with this shop to get my wheels balanced. But they did not tighten my driver side rear tire. At all. I drove maybe 5 miles on it, I called them and told them there was a new noise and vibration, and it was horrible and different than before. It definitely wasn't there before I took my vehicle in. They were very dismissive and told me I had to bring my vehicle in a week from that day. I did a quick inspection at work, but I was inspecting under the car, not the wheel. Good thing I knew better, and I could tell something was very wrong. I did another inspection that night when I got home from work. After after another five miles on the highway, the wheel was so close to flying off that one of the lugs was gone, and three more were two rotations from falling off. We are very lucky that didn't happen, especially while driving on i-85. The next day, I called, and they sent technicians to tighten the wheel and inspect for damage. Be weary of this shop, and make sure you do an inspection of the work that they do. While I had this experience, they were very friendly and very quick. But I wouldn't trust them with actual automotive work.

Trevor, we are sorry for this issue. We did go to your house to replace any damaged pieces from the incident, and we refunded you for all the services you had with us. If you would like to discuss this further, feel free to contact us 404-809-3975.

- Downtown Decatur
5
Downtown Decatur

Have used them twice during my time as a student at Emory and they've done a great job both times. My only complaint is they do not provide shuttle service.

1
Downtown Decatur

Slow and rude. Making an appointment is meaningless.

Barbara, we apologize for any inconvenience, if you would like to discuss this further we would be happy to see if we could do anything more to help 404-809-3975.

- Downtown Decatur
5
Downtown Decatur

Great team to work with ! The courtesy is solid and the service is top notch...having been a pharmacist for 35 years, I appreciate the value of customer service, and these guys really understand what to do....

5
Downtown Decatur

Great service and communication. Fast service.

Thank you so much for your kind words, Nelson! We are glad to hear that you had a great experience with us! We appreciate you taking the time to leave us a 5-star rating and look forward to seeing you again in the future. Safe travels!

- Downtown Decatur
5
Downtown Decatur

Very helpful and friendly staff. They explained all the charges before going ahead with the work.

5
Downtown Decatur

Excellent & Fast Service. Professional Staff. My go-to!

Thank you, Donna, for taking the time to leave such a positive review! We greatly appreciate your loyalty and look forward to being your go-to for all your automotive needs. Thank you again for the 5-star rating, it means a lot to us!

- Downtown Decatur
5
Downtown Decatur

Always great service!

1
Downtown Decatur

DO NOT GO HERE. I took my car in to get an oil change and fix an issue with my brakes. I was originally told that the problem was the master cylinder and that it was going to be $700. I then get a call back 2 days later and now I’m told that both the rear calipers needed to be replaced. This would now cost me almost $1700. I didn’t think this sounded right so I called back to discuss further. The lady who I spoke with on the phone was incredibly rude and unhelpful. After another day someone else called me back and confirmed my suspicion that it was not the rear calipers. I ended up having to pay $1500 in total but when I picked up my car they had stolen all of the coins from my center console. I’m not that mad that they took $5-$10 worth of coins from my car, I’m more angry at the fact that I just spent $1500 and that still wasn’t enough apparently. There are plenty of other auto shops in Atlanta so I would highly recommend going somewhere else before you come here.

Trace, we let you know about the calipers because it was a safety concern, we then let you know that it would be best to replace the ABS module. In order to get the broken parts replaced we have to test the whole system to be sure everything is working together and that is why we had further recommendations. We appreciate your feedback and will use it to improve our communication in the future. Please feel free to call us if you would like to discuss this further 404-809-3975

- Downtown Decatur
5
Downtown Decatur

Thank you so much for taking the time to leave review us, Eric! We appreciate you.

- Downtown Decatur