Suwanee, Decatur & Marietta Auto Repair

7772 reviews
5
East Cobb BP

Very quick and friendly!!! Service: Oil change

Thank you for the review, Terry! We hope that you will continue to choose BP Car Care Center - Tire Pros for all of your vehicle's tire, repair, and maintenance needs.

- East Cobb BP
3
East Cobb BP

I am not going back to this store any more. I came to fix the low coolant level. Next day my car still indicated the coolant level is low. I called and asked if they have looked into my coolant. They asked me to bring the car in again refusing answer my question, saying they looked into more than 20 cars a day and can not remember it. They actually have the record of what my car has done in their store in last two years. So I highly suspected they forgot to look into coolant as I asked. Tell me the fact is better than saying my car sensor may not work. I will not waste my time to go back again to a store who can not answer me a simple question.

Haiyu, we're sorry you had issues. To clear up some confusion, we had topped off your antifreeze, so we are under the impression that your vehicle may have a leak or that your sensors could be off. We have attempted to reach out to you, if you would get back to us we would be more than happy to talk with you or give your vehicle a check so that we can resolve the issues you are having. Please contact the store directly and we will get your vehicle checked out again. Thanks for letting us know about the problem. (678) 273-3540

- East Cobb BP
5
East Cobb BP

Brian, thank you for your review. We are happy that we could provide you with a 5-star experience!

- East Cobb BP
5
East Cobb BP

We appreciate your business, Candy! Thank you for the 5-star review and we'll see you next time!

- East Cobb BP
3
East Cobb BP

I wish they would post the hours that their emissions machine is in service and is “manned”. I went twice. The first time the emissions machine wasn’t working. The second time the person who performs the test was out to lunch. I got it done that time because by the time the oil was changed, the emissions tech was back. Also, when I asked to have my windshield fluid filled, I was told they top off all fluids. Yet, there was no windshield fluid when I turned this function on. Services: Oil change, Smog certification

Adrienne, we always want our guests to find what they need here, and we are deeply sorry to hear you had anything less than a wonderful experience with us. Addressing the emissions machine, it was down and we were working on having it fixed and back in order so it was not in use, and the second time you came in, our guy was gone at lunch but was going to be right back. We would welcome the opportunity to discuss your concerns in more detail. If you wouldn't mind, please reach out to our manager. We hope to hear from you soon. (678) 273-3540

- East Cobb BP
5
East Cobb BP

Hi, Ellis! Thank you for visiting BP Car Care Center Tire Pros. It was a pleasure working with you and we're very happy to know you enjoyed your experience with us. Please don't hesitate to reach out if there's any additional auto and/or tire services we can assist you with.

- East Cobb BP
5
East Cobb BP

Fast and nice services!

Thank you for the 5-star review! We are pleased you had a 5-star experience with us! See you next time!

- East Cobb BP
5
East Cobb BP

Thank you for your review. We are happy that we could provide you with a 5-star experience!

- East Cobb BP
5
East Cobb BP

We appreciate your business, Don! Thank you for the 5-star review and we'll see you next time!

- East Cobb BP
5
East Cobb BP

Very courteous, professional, prompt, and friendly service! Service: Engine repair

Wally, thank you so much for your feedback. We are happy that we could provide you with an exceptional customer experience!

- East Cobb BP
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