Suwanee, Decatur & Marietta Auto Repair

Great quick Service.

Jeff, Justin, Elvis and company do a great job at a reasonable price. Thanks for keeping our family car safe and operational.

I’ll start off by stating that I’ve been a customer here for a long time and I haven’t had any issues with the service or the price before. I don’t know if management changed recently but the guys at the front were giving me some load of bs. I went in for a service recently for a power steering pump replacement and they quoted $180 per hour for a simple diagnosis. They didn’t even bother coming outside to do a quick examination. Bear in mind that it was blatantly obvious what the problem was. A random dude off the street could’ve easily confirm where the noise was coming from in less than a minute. They quoted me $600 for the replacement (labor + parts) at first, but then jacked up the cost to over $1000 after talking to each other. I went to a different mechanic after who immediately confirmed where the noise was coming from just by listening to me pulling in to his shop. I was quoted $600 total for the replacement which I was happy to pay. I’ve always had service done here and the owner/manager seemed like a good guy, but that whole interaction was some bs. Seems like they’re pulling numbers out of thin air now.

I don’t know if they are under new management or what is happening but my recent experience was not great. Last time I was there my sticker and car were telling me two different things for when I was due for an oil change and they let me know I wasn’t ready for an oil change yet. I went back yesterday after a few months and again my sticker and car were not the same so I was unsure if I needed an oil change and asked them to check. I also asked them twice to please check my tire pressure. $95 and 10 minutes later they were done with my car. I asked them how my tire pressure was and they let me know they forgot to check it so they took my car back and checked my tire pressure. Again I got in the car left the parking lot and my car was not reset to account for the oil change and when I would get a new reminder for another oil change. There were probably 7 men standing around chatting so they were not super busy. I don’t know if management changed or what’s happened but it felt like a very messy and unorganized experience. I normally feel like it’s a family business who is looking out for my best interest and yesterday felt like they just wanted my money and to get me out as quick as possible. I’m just a girl with a mazda. I don’t know anything about cars but I felt like I was taken advantage of and they didn’t have my best interest at heart. :(

BP Service Care is team of very knowledgeable professionals. They are very reliable and compassionate.