East Cobb BP
My 2017 Jeep had a check engine light on and was getting an engine overheating light as well when the jeep was idling. When I brought my Jeep to these guys it had 2 engine codes from diagnostic reports that included P0693 and P0480. Both of these are described as cooling fan control circuits in the diagnostic report. After I left the Jeep with them they called me and said I needed the fans replaced. They charged me around $900. I got the jeep back and within a day the check engine light came back on. And the engine overheating light is coming on when the jeep is idling. And the diagnostic report is exactly the same codes P0693 and P0480. I brought the Jeep back to them. They kept it for a day and a half and told me they wanted to replace more stuff at more cost to me. The way they described what was going on sounded like they were guessing. In my opinion these guys do not know what they are doing. They should have told me that this was out of their wheel house. They ripped me off. Now I am out $900 and am taking the Jeep somewhere else. I would advise anyone to steer clear of this business.
Richard, we're sorry we could not provide you with the resolution you were looking for. We're also very disappointed to know that, even after a thorough explanation of our diagnostic findings, repair recommendations, and services rendered you still didn't feel confident in our knowledge and skills. We can assure you that we did everything in our power to provide you with excellent auto care. We understand and respect your decision to take your vehicle to an alternate shop and we hope you're able to find a new facility you enjoy working with. Best of wishes from our team here at Neighborhood tire Pros.
- East Cobb BP