East Cobb BP
I’ll start off by stating that I’ve been a customer here for a long time and I haven’t had any issues with the service or the price before. I don’t know if management changed recently but the guys at the front were giving me some load of bs. I went in for a service recently for a power steering pump replacement and they quoted $180 per hour for a simple diagnosis. They didn’t even bother coming outside to do a quick examination. Bear in mind that it was blatantly obvious what the problem was. A random dude off the street could’ve easily confirm where the noise was coming from in less than a minute. They quoted me $600 for the replacement (labor + parts) at first, but then jacked up the cost to over $1000 after talking to each other. I went to a different mechanic after who immediately confirmed where the noise was coming from just by listening to me pulling in to his shop. I was quoted $600 total for the replacement which I was happy to pay. I’ve always had service done here and the owner/manager seemed like a good guy, but that whole interaction was some bs. Seems like they’re pulling numbers out of thin air now.