Suwanee, Decatur & Marietta Auto Repair

7093 reviews
1
Memorial Drive

Lied to me and tricked me into getting things I didn't need, turning an $80 bill into $280. Left grease all over my driver's seat and carpet. Took four hours for an oil change and never updated me about my car being ready. Absolutely the worst experience I've had in a long time, and I will never be coming back.

Hello, Leslie. Thank you for connecting with our Operations Manager, Elvis, about your experience. He is currently looking into the situation and will give you a call as soon as he's finished investigating. Thanks for sharing your honest feedback and giving us the opportunity to turn a negative situation into a positive one!

- Memorial Drive
4
Memorial Drive

Joe, thank you for taking the time to review us. If you have any questions or concerns about your visit, please give us a call!

- Memorial Drive
5
Memorial Drive

When I got there at 830am they were already swamped🙄 Mitch said it would be 2pm before my car was ready. Well I had no ride so it was me and them lol. At 1030am he said you're ready, I figured you needed to be at work lol! I appreciate you all and Mitch 😍 😘😁🤗 thank you so much! I will return for my services here.

We're so glad we were able to complete your vehicle's services sooner than originally anticipated, A. We always try to complete our work in as convenient a time frame as possible. We appreciate your patience and look forward to seeing you next time!

- Memorial Drive
2
Memorial Drive

The Manager is very helpful. The young man that is a mechanic there was very disrespectful, ' Corey '. His level of respect for customers is totally unacceptable.

Beverly, we're sorry to hear you were dissatisfied with your visit here at Neighborhood Tire Pros & Auto Service. We strive for excellency, and when we fall short we want to know more about it so that we can take appropriate action to fix it. If you're willing to discuss your experience, please contact our Operations Manager, Elvis, by calling (404) 809-3975. He hopes to hear from you soon!

- Memorial Drive
5
Memorial Drive

Hi, Napoleon! Thank you for taking the time to review us! We appreciate your five-star rating and hope to see you again the next time your vehicle needs maintenance.

- Memorial Drive
5
Memorial Drive

MY GIRL FRIEND RECOMMENDED THEM TO ME. GLAD SHE DID COREY WAS A GEM. HE EXPLAINED EVERYTHING TO ME. WRONG PART CAME IN HE KEEP ME UPDATED WITH EVERYTHING. TOOK A MINUTE TO GET RIGHT PART BUT IONCE IT CAME COREY CALLED N SAID IT SHOULD BE READY IN A FEW DAYS. I GOT MY CAR BACK I WILL NEVER EVER TAKE IT ANYWHERE ELSE. AND YES I HAVE A LEXUS460. GREAT EMPLOYEES

Thank you for sharing your feedback with us, Claudia! We're happy to hear you received excellent customer service from Corey, and even happier to know you plan to return for future auto services. Thank you for choosing Neighborhood Tire Pros & Auto Service! We look forward to seeing you next time. Until then, take care and drive safe!

- Memorial Drive
2
Memorial Drive

I brought in the car. They performed my requested services. But, I identified a problem with the front passenger turn signal (even provided the replacement bulbs). Bulb was replaced, I was charged, but the problem persists (fast blinking speed on dash). No diagnostics, no waiving of replacement fee. Nothing. I've gone to this location for years (through a couple of ownership changes). Disappointed.

Thank you for providing us with your feedback and connecting with the store manager, Leonard! We appreciate the opportunity to turn a disappointing experience into the excellent service you're used to. We look forward to seeing you again next week where we will resolve these issues once and for all.

- Memorial Drive
5
Memorial Drive

Lynette, thank you for choosing Neighborhood Tire Pros & Auto Service! We're happy to know you received five-star auto service from our team members and we hope you'll come see us again the next time your vehicle needs service.

- Memorial Drive
5
Memorial Drive

Thank you for awarding us a five star rating, Jason! We're happy to know you received excellent service from our team and we hope to assist you with future auto services, too!

- Memorial Drive
4
Memorial Drive

Very nice! Everyone was helpful and answer every question ... and gave suggestion on better up keep of my vehicle. ..

We're always here to help and happy to provide as much information as we can to help you keep your vehicle performing it's best for a long time! Thank you for choosing Neighborhood Tire Pros & Auto Service, Carla!

- Memorial Drive
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