Suwanee, Decatur & Marietta Auto Repair

I am very unsatisfied I went in for a tire rotating balance and a alignment they did acknowledge to me that I didn't need a alignment but why would you charge me $73 to rotate and balance my tires when you saying that I needed to buy tires I Should Have Been Told there was no need to rotate and balance my tires when I need it to new tires and tie rods I feel taken advantage of there was no need to rotate and balance my tires when I need it tie rods and tires

Justin and team have been our go to for years but they solidified that with their actions this past week. Our 18yr old daughter took her car to another shop in Roswell that claims to be "female friendly" for a thermostat replacement. 6 hours later she still had no car, she was given a quote for over $800 and was told it MIGHT be ready 3 days later. After some direct conversation with a parent they suddenly we able to have car ready the next morning and the quote dropped to $550... still not good but a life lesson to her to use a shop you trust. The next morning she picked up her car to only have it fully steaming under the hood pulling in to the driveway because the other shop NEVER put the radiator cap back on! CALL JUSTIN NOW were the only words my husband had to say. Justin calmly walked us through how to get the car in a safe condition to get it to them. This was now July 3rd at 1pm. They got her car, flushed the system to get rid of the multiple air bubbles that had formed, ran the car in the heat to make sure there were no issues and degreased her engine that was covered in coolant! At 4pm we had the car back, we had a very grateful teen that was embarrassed but had learned a valuable lesson at a cost that was 1/10th of the other place. Justin and team took what could have been a disaster and focused on customer service, didn't take advantage of a teen like the other location did and solidified our business. Thank you all for being examples of respect, experts in your field and all around great guys. Thank you.

Got my weird sized tires the next morning and install went quick.

They’ve asked for a review so I’ll do this related to the last three visits, with the last two redeeming the one that almost made me never go there again. They’ll get 5, but had it been from a while back, it would have been one star. I’ve never read other reviews until today, and the comments about the manager are in line with what I had experienced. She was not customer-friendly. That said, Hunter is exceptional as was one other person whose name I don’t have. (Male) The bad time: bought a tire to replace my spare time which I had to use after I got a flat. They installed it. Went home to realize days later that they had messed up the previously working hatch back door of my car. Due to time constraints and laziness on my part, I didn’t call. I had been there before, so wasn’t common. Next time I go back to buy the 2nd tire to match the mileage of the tire I just bought (note, these are high end Michelins), the manager wants to charge me to do a diagnostic on the door, as if I were making up the issue that they had been the cause of the rear door breakdown. Now THAT did “tick” me off. I chose to forgo that expense. Fortunately for me, they did the right thing and of their own volition, figured out the issue and fixed the hatch. Made me feel better about them all together. Thus, they have received my business yet again, to buy two new tires. Hunter gave me options to reduce my costs. Meaning- he had to earn my business. He was also very polite. I did not see that manager again so not sure she still works there. She was perfunctory at best, but did not instill a customer loyalty based on her charming personality. I don’t think she did anything wrong per se, but she could learn how to be friendlier, and probably personally a happier person. Maybe the owner just needs to pay them all more, as I suspect they all deserve it! (Without increasing prices). :)

Came in for an emission inspection. Very good good price. My car was taken for inspection quickly. Very little wait time.

Fairly quick service. You will always be told an additional problem needs to be fixed no matter what you come in for so budget for that but at least they do a great job. They have a convenient drop-off system, park in the lot and go. We will definitely keep coming here.

Fixed a tire at this place. They didn’t even care to put the right pressure into it, not to mention to make sure that the rest of the tires were in tune with the one they fixed. That was simply unsafe having 36 psi instead of 32 in the tire and 31 in others. It wasn’t a difficult fix on my part, but if you are charging people for services you should provide and don’t expect your paying customers to fix after you. This time, it was something I could easily see and fix, but what if it was a more complicated service? These people lost my trust and my business. “Tire Pros” I wish they were.

Always efficient with a clean and comfortable waiting room.