5
East Cobb BP

Thanks for rating us five stars, Jeremiah! We're glad you had a great visit.

- East Cobb BP
5
East Cobb BP

Always get courteous and excellent service with these folks.

5
Downtown Decatur

I posted yesterday and wanted to update my review. I just got off the phone with Elvis. What a great experience! He explained the miscommunication that happened yesterday. He told me to come in anytime to have my light reset. I am super impressed that he/the company reached out to me based on my initial review. It is how business should be done! I tried to update my original post but not clever enough to figure it out. Will keep working on it.

Thank you for letting us improve your experience, Pamela! We are so glad we could correct the issue for you and even happier to know we've renewed your trust in us and we're looking forward to seeing you when you have a chance to stop by for that light reset. If there's anything else we can do for you, don't hesitate to give us a call!

- Downtown Decatur
2
Memorial Drive

I chose location based on reviews and location. The wait was not the issue; I knew there was a number of cars. The most concerning was that I was called and informed of the problem and that my car would be ready by the time I arrived. My car was not complete. I had to ask to check out to save time and the wait was an additional 30 minutes.

We apologize for the inconvenience, Jason, and thank you for your honest feedback. We're very grateful you came to us for your tire repair, and hope you found the quality of our service satisfactory. If there's anything else we can do to provide better service in the future, please let us know.

- Memorial Drive
5
Memorial Drive

Always professional, friendly and timely.

Thank you, Michelle! We appreciate your kind words and continued support. We hope you have a great weekend and look forward to seeing you next time!

- Memorial Drive
3
Downtown Decatur

Just picked up my car having an oil change. They had charged me for a 49.95 Diagnostic TPMS system - which I was never told I would be charged for the gentleman at the counter immediately removed the charge but it left a bad taste in my mouth. Also, the oil change light remained on my entire ride home. I don't want to have to drive back to reset it- which is part of the oil change price... not the best experience. Been using these guys since the early 2000's. Would reather go to the dentist!

5
East Cobb BP

Hi Tejendra! Thank you for rating us five stars!

- East Cobb BP
5
Memorial Drive

Good quick efficient service.

We're glad to hear you enjoyed our efficiency, Hendrix! Thank you for choosing Neighborhood Tire Pros & Auto Service.

- Memorial Drive
5
Downtown Decatur

I desperately needed a new set of tires . I put it off for so long then i had an unexpected flat . I came in on Tuesday afternoon and by late Wednesday my ride was ready!!! They guys were extremely patient , helpful and nice . I will definitely return.

We're looking forward to your next visit already, Kavinique! Thank you for choosing Neighborhood Tire Pros & Auto Service for your tire service. We appreciate the five-star rating and hope you'll come see us again the next time you're in need of auto repair or maintenance services.

- Downtown Decatur
1
Downtown Decatur

I tried this Goodyear again, but like an ex-girlfriend, I wish that I didn’t go back! I dropped my car off at 11:13 a.m. (time on the receipt) and purchased 4 new tires. At 4:50 p.m., I returned to the store since I didn’t hear back from them, and they were scheduled to close at 5:00 p.m. Upon arriving, I noticed that my car was on the rack. I asked if they were almost finished, but it turns out that they were just getting started. I hung around after closing until about 5:30 p.m. when my service was completed. I’m confused as to why it would take 6 1/2 hours to exchange and balance 4 tires??? As I told my wife, “This place hasn’t changed!” I won’t be returning...

Patrick, we're sorry you've had poor experiences at our shop. We're grateful we had the chance to speak with your wife so we could properly apologize for the inconveniences throughout your visit. This feedback has been insightful for us, and we are grateful for this opportunity to learn and improve for the rest of our clientele. Thank you for your honesty. If you have any additional suggestions that could help us provide better service in the future, feel free to give us a call.

- Downtown Decatur