Suwanee, Decatur & Marietta Auto Repair

7941 reviews
5
Downtown Decatur

Thank you for the positive rating, Tim!

- Downtown Decatur
5
East Cobb BP

The guys were very professional, friendly and prompt. I'm very pleased with the experience and expertise.

We're glad to hear this, Rick! We do our best to provide every customer with a five-star experience. Sounds like we hit our mark. Thank you for choosing BP Car Care Center Tire Pros and taking the time to review us!

- East Cobb BP
5
Suwanee

Hi, Ryan! Thank you for the 5-star rating! We really appreciate it and are glad you had a good visit!

- Suwanee
4
Suwanee

This place was recommended by AAA and they definitely earned the stars. The turnaround time was very quick and I didn’t have to wait more than 24 hours for them to fix my car. I would have given it 5 stars, but the customer service wasn’t as great as it could have been. I was a bit disappointed by that after reading the other reviews, but I was happy to have my car back in such a short time.

Hi, Crystal! Thank you for awarding us such a positive rating! We're so glad to hear you enjoyed our efficient automotive services, but also disappointed that you did not receive the level of customer service we are usually known for. We will work to regain our strength in that area. Thank you for your honest feedback and taking the time to review us. It helps us grow and improve for you in the future. Also, thank you for trusting us with your car! It was a pleasure to work on it and we hope you'll choose us again the next time you need any automotive repairs.

- Suwanee
1
Memorial Drive

Hi Michael! Thank you for leaving us feedback. We are disappointed to see your experience was not a positive one and would like to know how we could improve. When you have time, please give the shop a call so we may do our best to remedy the situation for you. Our number is 678-535-3516. We look forward to speaking with you!

- Memorial Drive
2
Downtown Decatur

The night before Christmas Eve I got a nail in my tire. The morning of Christmas Eve I took my car in to have the tire repaired. I explained the problem. I also confirmed they were familiar with Tesla’s since they require a special lift and the tires have acoustic foam in them. They said they were familiar. Christmas saved! Several hours later I went to pick up the car. I was then told that they could not repair the tire because of the foam! Now I had no time to take it elsewhere! Christmas fail! Bah Humbug! The service people were polite but it would have been much better if they informed me up front that they cannot repair this type of tire, especially since I confirmed they could.

Thank you so much for sharing your experience and feedback, Dan and Cindy! We apologize for the misunderstanding in regards to your Tesla's tire repair and are disappointed that we were not able to take care of it, on a holiday no less. We do appreciate your choosing us for the repair, and we hope we are able to provide better service for you in the future. We hope you had a good holiday despite this unfortunate situation and thank you again for your feedback!

- Downtown Decatur
5
East Cobb BP

I went to the BP Car Car Center for an emissions test. The first place I went was unprofessional and could not get their machine to work. I only went there because I saw their sign first. I am so glad I found the BP. Jeremiah was very friendly and helpful. I will be returning when my car needs service. I just moved to GA, so I do not know who to trust with my car. I felt like this place is trustworthy. I will ask for Jeremiah when I return, but I am sure evryone else there is as friendly and knowledgeable.

We're so glad you found us, Kristina! It was a pleasure to meet you and we're glad to hear Jeremiah provided you with a five-star experience during your emissions test visit. We look forward to getting to know you more at your next automotive service appointment. If there's anything else we can do for you, don't hesitate to reach out!

- East Cobb BP
5
Suwanee

Thank you for the 5-star rating, Van! We really appreciate it and are happy you enjoyed your recent visit!

- Suwanee
5
East Cobb BP

Thank you for choosing BP Car Care Center Tire Pros, Joey! We appreciate your positive feedback!

- East Cobb BP
5
Suwanee

Very friendly and they work hard to return your vehicle as quick as possible.

Hi, Sue! Thank you so much for taking the time to review us! We are so glad you felt comfortable with us, and you're right! We know our customers are busy, so we try to make the experience as convenient for you as possible. We're glad you received efficient service. Thanks for working with us! We're looking forward to your next visit.

- Suwanee
1...561562563564565566567...795
Leave a review