Suwanee, Decatur & Marietta Auto Repair

We're so glad, John! Thank you for choosing BP Car Care Center for convenient oil change service. We appreciate your support and positive review.

We're very disappointed to hear your recent experience has lead to your decision to seek service elsewhere, Carly. We are also sorry you felt as though our staff didn't care. We work hard to ensure all our employees are providing excellent service for every customer. That is why we accommodated your auto services despite the fact that you hadn't made an appointment. Unfortunately, the Road Hazard Warranty would not cover tire replacement for your situation. We explained the conditions of the warranty during your visit, but if you have further questions feel free to contact us at 404-991-3242. We hope the tire repair we completed is performing well for you and that you stay safe on the road. Again, please reach out if you'd like to discuss your experience with a member of our team. Thank you!

Hi Denise! We tried calling earlier and had to leave a voicemail. Hopefully you received it. We'd like to schedule a time to recheck your tire balance and resolve this issue for good. When you have a moment, please call us at 404-991-3242. We look forward to hearing from you!

Hi, Meiko. Thank you for bringing this to our attention. We're sorry a member of our staff made you feel uncomfortable during your visit. If this ever happens again, please connect with our manager while you're at the shop. Beyond that, we are very happy to hear you were still satisfied with the quality of our work. If there's anything else we can do to provide you with better service in the future, please let us know!

Thank you, Tom! We really appreciate the positive feedback and generous rating. Thank you for choosing Neighborhood Tire Pros & Auto service for your auto repair and maintenance needs. We hope to work with you again in the future.

Hi Charchelle! Thank you for the five-star rating! We appreciate the positive feedback.

Hi Jasmine, we apologize for the excessive wait time during your oil change appointment. We are working to provide our customers with more accurate time estimates so this does not continue to happen. We hope you'll return so we can show you how we've improved!

Hi Meredith. We're glad to know you were satisfied with our service. We also completely understand your discomfort about entering our facility. What we don't understand is why you are choosing to spread false information about the precautions we are taking to minimize risk and exposure of COVID-19. As you saw during your visit, we have 6ft distance markers on the floor, sneeze guards, and all our staff members wear masks when working with our customers. We also sanitize keys and have implemented text-to-pay which allows you to avoid touching our POS system. Unfortunately, we do not have any control over whether or not other customers wear masks, which is why we've worked so hard to implement new policies to keep everyone safe. It's disappointing to receive such negative feedback when we made every effort to accommodate your concerns. If you'd like to discuss your visit further, you may call 404-991-3242 and ask for Elvis. I am the manager and assisted you with your payment earlier today. Thank you.

We love having you as a friend and customer, William! Thank you for supporting us for the past four years. We really enjoy working with you and are very grateful for your kind words. Thank you for choosing Neighborhood Tire Pros & Auto Service to care for your truck's auto repair and maintenance needs!