Suwanee, Decatur & Marietta Auto Repair

Work was done quickly and affordably.

Michael assisted me at the service desk when I came to pick my car up. I waited for about 3 minutes while he was on the phone. He put his finger up as an indicator that "he'll be w/me" (AFTER About 3 minutes). He mentioned he was talking to his manager, once he placed him on hold. His greeting was a COLD, "WHAT'S UP"? I wasn't sure if he thought I was his HOMIE. I told him I was here to pick up my car. He recalled speaking to me on the phone. He told me the amount & I paid $1320 CASH. He gave me paperwork & said, "Have a good day". He QUICKLY GOT BACK ON THE PHONE..Didn't say THANK YOU....Didn't ask if I had any questions...Didn't give feedback on warranty, etc. I support 2 other Goodyear shops. The Rep THANKS ME, provides feedback & does not send me on my way without asking if I have questions. I WANTED to ask about two other services that I was told were needed. My thought is that your boss (who was waiting "on hold") would be fine with you adequately addressing the customer rather than QUICKLY dismissing the customer to finish talking to him. Disappointed that I was brushed off. Please work on better customer service, particularly after one has just paid $1,320 CASH. Thank you!

I went there because I was hav8ng trouble with my vehicle. I was greeted nicely and received great service. The associate immediately address my issue and pulled my vehicle into the service department. He also offered to get someone to drive me to work. However, they finished in time so I didn't need a ride. Great service!

My car battery was almost dead and I walked into this shop and they immediately took care of my problem. They were excellent!

It took me almost 3 hrs to get my oil changed

I have tried for a week to get an oil change here, been by 5 times. They always say they are booked come back tommarrow or 3 hr. Wait. I come the next day same thing. Dont waste your time. Very irritating i finally gave up and a few blocks away infront of kroger on memorial is American Tire lube automotive at 3518 memorial they helped me and i was in and out in less than 40 mins

Micheal was wonderful. We were visiting for a wedding And while running errands prior to the wedding, my water pump blew up. I was incredibly worried I wouldn’t be able to get to the wedding much less back to South Ga. He immediately helped me and worked me in on a VERY busy Saturday morning. His customer service was unsurpassed. If I could steal him to work for me, I’d take him in a minute. I hope you appreciate what you have in him. Thank You again for a wonderful experience.

Excellent