Downtown Decatur
Oil change was done satisfactory. I also had an electrical diagnostic done which cost $180 to determine if my interior AC outlet plug in my truck was working. It was not, it was not a fuse , some part needs to be replaced for an additional $260. So, $180 + $260 ( not including tax)= basically $500 bucks to change out an AC adapter outlet??? NEGATIVE!!! To me, this is completely Unsatisfactory!! Why should I have to pay $180 to find out That I need to spend an additional $260 to fix a simple AC outlet plug. I don’t believe I’ll be going back to this location for an oil change or anything else again. The folks that work there our top shelf, they are all very friendly, very courteous, and I know they all work hard. This in no way is on them.
Hi Andrew, thank you for sharing your feedback. We’re glad to hear our team was friendly and courteous, and we truly appreciate you recognizing their hard work. We also want to apologize for any confusion regarding the diagnostic charge. The $180 was for the electrical diagnostic only, separate from the cost of any necessary repairs. We understand it may have felt unexpected, and we’re sorry if this wasn’t communicated clearly. Your feedback is valuable and helps us ensure we’re providing better clarity to our customers in the future.
- Downtown Decatur