5
Downtown Decatur

Hunter provided excellent customer service. He anticipated what needed to be done and did it quickly and efficiently. My car was ready on time and is doing great.

5
Downtown Decatur

My 2016 land rover is doing great! Thanks again for all your support guys at Neighborhood Tire Pros & Auto Service.

Thank you, An Du, for taking the time to leave us a 5 star review! We are glad to hear that our team at Neighborhood Tire Pros & Auto Service was able to ease your 2005 Jeep Grand Cherokee's pain and leave it in better condition. Thank you for choosing us and we look forward to serving you again in the future!

- Downtown Decatur
1
Downtown Decatur

Being new to this area, I had no idea where to get my vehicle serviced. I scheduled an appointment with this shop to get my wheels balanced. But they did not tighten my driver side rear tire. At all. I drove maybe 5 miles on it, I called them and told them there was a new noise and vibration, and it was horrible and different than before. It definitely wasn't there before I took my vehicle in. They were very dismissive and told me I had to bring my vehicle in a week from that day. I did a quick inspection at work, but I was inspecting under the car, not the wheel. Good thing I knew better, and I could tell something was very wrong. I did another inspection that night when I got home from work. After after another five miles on the highway, the wheel was so close to flying off that one of the lugs was gone, and three more were two rotations from falling off. We are very lucky that didn't happen, especially while driving on i-85. The next day, I called, and they sent technicians to tighten the wheel and inspect for damage. Be weary of this shop, and make sure you do an inspection of the work that they do. While I had this experience, they were very friendly and very quick. But I wouldn't trust them with actual automotive work.

Trevor, we are sorry for this issue. We did go to your house to replace any damaged pieces from the incident, and we refunded you for all the services you had with us. If you would like to discuss this further, feel free to contact us 404-809-3975.

- Downtown Decatur
5
Downtown Decatur

Have used them twice during my time as a student at Emory and they've done a great job both times. My only complaint is they do not provide shuttle service.

1
Downtown Decatur

Slow and rude. Making an appointment is meaningless.

Barbara, we apologize for any inconvenience, if you would like to discuss this further we would be happy to see if we could do anything more to help 404-809-3975.

- Downtown Decatur
5
Downtown Decatur

Great team to work with ! The courtesy is solid and the service is top notch...having been a pharmacist for 35 years, I appreciate the value of customer service, and these guys really understand what to do....

5
Downtown Decatur

Great service and communication. Fast service.

Thank you so much for your kind words, Nelson! We are glad to hear that you had a great experience with us! We appreciate you taking the time to leave us a 5-star rating and look forward to seeing you again in the future. Safe travels!

- Downtown Decatur
5
Downtown Decatur

Very helpful and friendly staff. They explained all the charges before going ahead with the work.

5
Downtown Decatur

Excellent & Fast Service. Professional Staff. My go-to!

Thank you, Donna, for taking the time to leave such a positive review! We greatly appreciate your loyalty and look forward to being your go-to for all your automotive needs. Thank you again for the 5-star rating, it means a lot to us!

- Downtown Decatur
5
Downtown Decatur

Always great service!