4
Downtown Decatur

Had a flat, got a new tire put on relatively fast considering it was a Monday morning and a lot of people were there, however I was extremely disappointed to pay all that money only for them to leave my spare just sitting in the back of my truck. I was under the assumption having been to many tire places over the years that it was standard to put the spare back into where it stays, which on a Ford Ranger is in a difficult to access area behind the bumper. *Edit—they rectified the situation. I came back and they put the tire on.

Hi Dana, thank you for taking the time to leave us a review. We're glad to hear that we were able to get your new tire installed quickly despite it being a busy Monday morning. However, we apologize for any inconvenience caused by not putting your spare back in its designated spot. We're sorry for not meeting your expectations in this aspect. We'll make sure to address this issue with our team to ensure it doesn't happen again in the future. We appreciate your feedback and hope to have the opportunity to provide you with a better experience next time. Thank you for choosing Neighborhood Tire Pros & Auto Service.

- Downtown Decatur
5
Downtown Decatur

Thank you for the 5-stars, Richard!

- Downtown Decatur
5
Downtown Decatur

Thank you for leaving us a review, Shannon!

- Downtown Decatur
5
Downtown Decatur

Respectful service and good communication - thanks y’all!

Thank you, Natalie! We appreciate your business and your review. See you next time!

- Downtown Decatur
5
Downtown Decatur

Great timely service at a fair price

5
Downtown Decatur

We had a phenomenal experience with Neighborhood Tire Pros. We had to get a flat tire fixed on a holiday and they did a great job squeezing us in. Danny provided excellent customer service and went above and beyond to make sure we were taken care of. We highly recommend them.

Thank you for the recommendation, Michael! We are so glad we got you in and quickly on your way, we look forward to seeing you next time you need us.

- Downtown Decatur
5
Downtown Decatur

Cindy is the best! Great customer service, honest and trustworthy!

5
Downtown Decatur

The staff is always wonderful..Extremely helpful,understanding and most of all patient and reliable..I will never take my vehicle anywhere else….

Thank you so much for the kind words and for putting your trust in us Basheir! We look forward to continuing to help you!

- Downtown Decatur
5
Downtown Decatur

My truck needed some work and they got me taken care of

1
Downtown Decatur

This shop should be closed immediately. i'm reaching out to my district rep and state rep. The employees and management do not communicate at all. My car was sent here from Carmax auto and they had it for over 3 months before they told me that they were unable to complete the work. They then had my car towed to a wrecker yard without notifying or contacting me via text call or email!! This company deserves less than no stars.

Jason, you were contacted multiple times to pick up your vehicle, CarMax and our company let you know that the vehicle would be towed due to us not being able to do the work that CarMax required. CarMax is a 3rd party company that unfortunately thought we could provide the service your vehicle required. When we let CarMax and you know that we could not and that the car would need to be towed we had no response from you. You were given ample time to tow your vehicle to a company that could do the repairs and diagnostics before we took the measures we did.

- Downtown Decatur