Downtown Decatur
The first time I worked with this company, they were great. That was a few months ago. This week, I dropped off my car because there is something wrong in one of the wheels and rented a car for a three day trip out of town. They told me they would call me later that day. No call. OK, no problem, I called them the next morning. Four times. No answer and then it goes to a voice mail. Four times. Nice messages are left. No call backs. Next day - still out of town - no call backs and four more messages. Now I am back in town and someone tells me they only have one guy who can assess my car beyond oil changes and he has not been coming in. Fine. But why is no one calling me? I am promised a call back in one hour. It is now five hours later and I have left another three messages asking for a call back. Time to go get my car and take it somewhere else . . . TERRIBLE SERVICE. Actually, change that, NO SERVICE.
John, we are so sorry for this miscommunication, we wish that we had clarified when you were expecting the car back. We hope that our work on this has resolved the situation for you, thank you for your feedback.
- Downtown Decatur