Downtown Decatur
Another horrible experience here today. I was totally misled to believe my defective TPMS was covered by my tire warranty. The TPMS dash light has been on for 14 months now. The problem started immediately upon purchasing the tire in March 2022. They re-calibrated it several times, but never mentioned replacing it, until now, 14 months later, when I brought the car in for air in that tire. They "played" with the TMPS once again and got the dashboard light to go out and said, "If it goes on again, we will replace the TMPS." Once again, no mention of the cost to me or that it was not covered by the tire warranty. No written estimate. Nothing at all. They intentionally mislead you by not disclosing information. So, I had a rude surprise today when I picked up the car and they said "$130." This company has a recurring issue with communication and/or intentionally doesn't tell customers what they need to know to make decisions. Had I known this totally useless and unimportant repair was going to cost me $130, I would NOT have done it. Heck, I've been driving around for 14 months with a faulty TMPS, and it's really not worth fixing. I can easily eyeball my tires and add air as needed. This isn't the first time they've failed to disclose material information that would impact my decision on whether to buy products/services from them.
DJ, we are sorry about this situation. Our operations manager is reaching out to you to provide some solutions tomorrow. Thank you for your feedback.
- Downtown Decatur