5
Downtown Decatur

I’ve bought tires here twice and both were great! Everyone is friendly and helpful. On top of that they have a very quick turnaround and the work is always great.

Thank you for your review, Frederic. We're so pleased to hear about the excellent service you received with our helpful and friendly staff. See you next time!

- Downtown Decatur
4
Downtown Decatur

Patricia, thank you for the review. We appreciate your positive feedback!

- Downtown Decatur
5
Downtown Decatur

We appreciate your business and trust, Renee! Thank you for the 5-star review and your feedback!

- Downtown Decatur
2
Downtown Decatur

Service is very slow here. The lady who answers the phone is also rude

We’d like a chance to speak with you about your visit, but without a name or more information on your vehicle, we cannot comment on your situation specifically. Please give us a call so we may work to find a positive resolution at (404) 809-3975. Thank you.

- Downtown Decatur
4
Downtown Decatur

I was told about this place from my dad and other neighbors. When I walked in to make the appointment I was impressed by the front desk ladies. They were professional, nice and efficient. Then when I came in a week later to drop my car off they were just as nice. I loved that they text a link of breakdown of what needs to be repaired, etc while they still had the car. They then emailed a quote. So all that was great. The only failure was that I specified when I dropped off the car that I wanted t2 of the 5 tires being replaced on my car repaired and patched for me to keep and that I marked them with spray paint. When I picked up my car, that had not been done. 2 different tires were with my car that had nails in them. They were different tires b/c the large silver spray paint marks were not there. I picked up my car after hours so I couldn't address it then. BUT when I called the next day, they said to bring the tires back and they'd take care of it. I will do that soon and have every confidence they will make it right. I will recommend this place because I was happy with every other aspect of the service I received.

Thank you for the review and feedback on our service, staff, and customer service, Suzanne! We hope that you will continue to choose Neighborhood Tire Pros & Auto Service for all of your vehicle's tire, repair, and maintenance needs.

- Downtown Decatur
3
Downtown Decatur

They were very helpful and kept me informed of every step in the repair process.

We appreciate your feedback, Corliss! If there is something, we could have done differently to make it a 5-star experience, please give us a call, we always want to be the best we can be for our customers. Thanks again!

- Downtown Decatur
4
Downtown Decatur

The work was completed on time and was satisfactory. The alignment was adrquately explained. I had selected a firm quote on line before I arrived, and there were 2 extra fees added. Perhaps extra valves were needed, but the extra disposal fee should be included in the initial estimate and it was not

Linda, thank you so much for leaving us feedback on your experience! Our main concern has always been the satisfaction of our customers. Thank you for taking the time to leave us a great review!

- Downtown Decatur
5
Downtown Decatur

Frank, we do our best to make sure each customer receives quality service. Thank you for the 5-star review!

- Downtown Decatur
5
Downtown Decatur

Could not be happier. Amazing service, excellent communication; good advice. Highly recommend.

Sarah, thank you for the great review and recommendations! We appreciate you, your business, and your positive feedback! See you next time!

- Downtown Decatur
5
Downtown Decatur

We appreciate your feedback, Melissa! We are happy we could provide you with a 5-star experience, we always want to be the best we can be for our customers. Thanks again!

- Downtown Decatur