Suwanee, Decatur & Marietta Auto Repair

As a former operations manager at a repair shop whose husband is a mechanic, we diagnosed the issue with the vehicle. He's out of the country and I cannot do work myself, so I called to get an idea of what the cost would be. Cindy was very curt and refused to give me an idea without my bringing it in to be looked at, didn't even ask how I arrived at my diagnosis. Due to her manner I didn't even bother with it beyond that. Apparently they have enough customers, they don't need more (or repeat ones coming back). Moving on..

Clarissa and the entire staff are phenomenal!! She was very helpful with suggestions with the tire selection for my truck. Highly recommend this place!!

I’ve generally had a great experience here. The one gap - especially these days - is their waiting area situation. They play the TV extremely loud and keep it on old sitcoms, Nancy Grace or opinionated news stations - left or right - and they won’t mute it when asked. This definitely affects the customer service experience. Otherwise - really like the service and the manager and the communication - but a waiting area that’s difficult to remain in, work in, concentrate in, makes it hard.

We bought 2 sets of tires from here about a year ago. We paid for the full warranty/insurance to protect us should we have a flat that can’t get repaired. As luck would have it, we got a flat the other day. We didn’t have an appointment but called before coming and we’re told that we could be worked in. That was a relief but we’re we told we’d have to leave the car with them and they couldn’t guarantee a finish time. Apparently the area of a tire that can be repaired has shrunk quite a bit over the years and of course our puncture was in the “side wall” and so a replacement would be needed. Insurance covers this but it ended up costing $85 to do this with full coverage ($30 for insurance on the replacement, $22 to install it, taxes and then disposal fees) there sure a lot of hidden costs in this “insurance” and doesn’t feel great to think you’re covered and then get this sort of bill. I wish I had a clue going into it and wish the staff would have given me an explanation either at the time of sale, or as I was going through my first claim with them. I was expecting to get a call at some point from them throughout the day. I sort of forgot about it and Googled their hours to make sure I’d have time to get the car and have it for the day after at least. They close at 5 and I called at 4:40 to see if they had a status report. I was told that my car was about to be finished and that I needed to get there to pick it up. I wish someone over there were more proactive in assisting with the process. I very much felt like an after though and a burden to them. Thus my 3 star review.

They were quick and efficient. I was able to drop off my truck for an oil change in the morning and picked it up in the afternoon.

Cindy was responsive and very helpful answering my questions and promptly providing quotes so that I could make an informed decision. When there was a slight delay with the completion of work on my car she called to let me know immediately. Great service.

Neighborhood Tire Pros & Auto Service did a wonderful job in servicing and replacing the ac unit in my car. They also did a front wheel alignment and now my car drives and feel great! The staff was very professional and courteous. I would recommend them for all you car repair needs.ThanksGlynis

Spent $1200 getting brakes and tires repaired/replaced. One of the tires ended up having a slow leak and i needed it fixed/replaced before going out of town 48 hours later. They refused to be accommodating about fixing their work and finding a time slot i could come in to have it fixed. Said i could drop it off and they would try to get to it by the end of the day like any normal drop-off. Expect someone to do a better job about following up on their work. Had to go to someone else to get the tire fixed in time. Expect better treatment of a loyal customer.