Suwanee, Decatur & Marietta Auto Repair

I spoke Elvis Villalobos about an issue I had with the Memorial drive location and their lack of help regarding the work on my vehicle and he was extremely helpful, thanks Elvis.

All my vehicles are serviced at Tire Pros. The front desk service is great, the repairs are always dependable and the facilities "Tour Quality" clean is second to none. I'm always impressed.

I chose this shop because of the excellent online reviews. I spent $1600 on new tires and other services that needed to be done. I made an appointment and dropped my car off to have the work done. I received a quote to replace four tires and agreed to have the work done. An hour later the manager called me to say they didn’t have all the tires in stock but they could get three on today. They asked me to come back on Monday to get the last tire on. I said that was fine and made arrangements to leave work on Monday to get it done. I waited over two hours for them to put one tire on. When I went to pay, the bill was a lot more than I was quoted as they added extras I didn’t agree to. I was very patient through all this even though it was confusing and time consuming. However the issue that has me really upset is that all four of my rims were damaged. I called the manager back on Tuesday and she asked me to come by so she could take a look. When I showed up, she said they were not responsible, she yelled at me in the parking lot, interrupted me and wouldn’t let me speak. Then she said she had to go and turned around and left. I understand everyone has a bad day and I understand that sometimes mistakes happen. We all need to be flexible but this is completely unacceptable. I chose this business because of the online reviews but I cannot recommend that anyone do business with them. The least the manager could have done was hear me out and follow up. I was not expecting to drop $1600 and be yelled at. If she is not in a good place to do that, at least she could find someone else who can.

All of my vehicles are serviced at Decatur Tire Pros. As always the service at the front desk is great, the repair and service is extremely dependable and the "Tour Quality" of the facility is second to none. I continue to be impressed. Thanks for all you provide.

The service was great! however, I wish the wait time could be better after making an appointment in advance.

My son had a punctured tire and found this amazing tire repair shop. Kristian helped us and we are so grateful. She even helped us with a ride which was so unexpected. Her level of understanding and care makes this place a true neighborhood shop. Thank you!!

I dropped off my truck thinking I was in need of brake pads (based on feedback from another shop), a front end alignment and tires. I received a call from Cindy letting me know that not only did I not need an alignment but my pads were only 30% used. I love the honesty and they’ve gained a loyal customer!