Suwanee, Decatur & Marietta Auto Repair

Always polite and effecient, they don't upsell what you don't need. Location is convenient to Marta as well. I use them for most of my car needs. I like that you can make an appointment and it's honored.

Not good, once again. I was misquoted on the tire replacement. They said $25, but it turned out to be $40. The woman was very defensive when I asked about this discrepancy. She said they always charge these fees (tire disposal, GA whatever) every time they change a tire. Not relevant. If you tell me it's going to cost me $25, then you're not being transparent up front and essentially misleading me by providing inaccurate information. She said that she was not the one who provided me the estimate and got very upset that I had confused her with the woman who had. The operations manager called me after my last review and was very receptive to my feedback. He promised to call me later that day to confirm they'd be able to replace my tire the next day, but he never did. So, again, a very mixed bag here. They need to work on their communications.

I trust that my car will be well taken care of and that I won't be charged for anything unnecessary. They are also pretty expedient.

Arrived at 12 noon for a scheduled appointment. It’s currently 2 P.M. and I haven’t received an update nor has my car been pulled back. I’m already frustrated that this will be my third visit since getting my brakes done here(there still squealing). After the second visit I started to question whether they were actually fixing the issue with fidelity. I’m an educator and work across town, so it’s an inconvenience to have to consistently return for an issue that’s supposed to be resolved. Highly unsatisfied with there customer service. I’ll be contacting corporate.

Prompt, professional, informative, courteous.

I went in for an emission test. They were very friendly and it only took about 20 minutes to complete even though the parking lot was full.

Great service, especially when you make an appointment ahead of time. Also patient, as I had to reschedule several times because of family illness, and they got me in as soon as they could. Also left my coffee on the counter after I'd paid up and was getting into my car, and they ran out to bring the cup to me. Just plain nice folks! So glad these guys are in our neighborhood!