Suwanee, Decatur & Marietta Auto Repair

I'm disappointed that my experience of Neighborhood Tire Pros is so different than other's. I bought a used car and the previous owner had been taking the vehicle to Neighborhood Tire Pros. Even though it was clear across the city for me, I thought it would be a good idea to continue bringing the car to them. My experience thus far has incorrect and expensive diagnosis and changing prices. For example, I was experiencing some brake squeaking which I figured was brake pads. But Neighborhood's diagnosis said the squeaking was a CV axle, specifically saying the brakes were fine, with a replacement cost quoted of $613, which I could not afford at the time. When I called back a few days later after payday, the quote had gone up to $750, so I took it to another mechanic, who swore it was the brake pads but noted that the CV Axle was also due for replacement. He replaced it for me for $325. As he predicted, I was still having squeaking brakes. I took it back to Neighborhood - they did another inspection and this time said I needed strut replacement to the tune of $1,032. I swore to the tech it was the brakes, and he adamantly disagreed. I didn't understand why the diagnosis for the same problem would've changed from tech to tech with only a few weeks difference. In any case, I took it to the other mechanic, he replaced the brake pads for a couple of hundred, showed me the worn brake pads, and I was good to go. With an older vehicle, I'm sure there's a lot I could be replacing. I need a mechanic to tell me when something is urgent, and that diagnosis should be accurate, especially when it's something as simple as brake pads. Neighborhood Tire has been good with tires and I'll continue to bring my vehicle for the tires since those are under warranty. I wish I could trust them for other work. Notably I emailed this to them several months ago and never heard back. 🤷🏻‍♂️ Be sure to sort reviews by lowest before you pay for a big repair - sometimes you can't trust negative reviews, but this kind of mis-diagnosis seems common. Maybe they just need a new brake tech who knows.

They earned my business with their attitude and execution.

The Memorial Drive location has been my “go to” location for several years. I have always received quick, reliable service and have felt that I can feel confident that it is top quality.

The young man that was there in 2020 helped me again. He was very thorough concerning my alignment, wheel balancing and etc... He also said I could call should anything change. I am a widow and appreciate the help.

They always do a good job. Am very happy with the service.

Great experience at Good Year Decatur! They were able to quickly get parts and efficiently perform the needed service on my car. Excellent customer service, especially with Daniel. Would recommend